Hotel Arista Housekeeping Supervisor

CityGate Hospitality; Naperville (IL); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Major Medical Plans

Dental and Vision Insurance

Life & AD&D

Short-Term Disability

401(k) Plan & Matching

Employee Assistance Program

Paid Leave Time

PTO

9 Paid Holidays/Year

Parental Leave

Pet Insurance

Incentive Programs

Job summary

CityGate Hospitality is seeking a Housekeeping Supervisor for Hotel Arista in Naperville to lead daily housekeeping operations, supervise room attendants, and uphold cleanliness and brand standards to ensure a seamless guest experience.

The role requires English/Spanish bilingual skills, flexible schedule including days, evenings, weekends and holidays, and strong leadership with attention to detail. Compensation ranges $22-25/hour, based on experience.

Qualifications

• High school diploma required; additional training preferred.
• Minimum of three years in hotel housekeeping; two years in a supervisory role preferred.
• Bilingual English/Spanish speaking and writing skills are required.

Responsibilities

• Supervise daily housekeeping operations across assigned areas and shifts.
• Assign work to Room Attendants, Public Area Attendants, and Laundry Attendants based on occupancy and priorities.
• Maintain a visible floor presence to support associates and ensure standards are met.

Skills

Attention to detail

Leadership

Guest-focused

Problem solving

Flexibility

Communication

Education

High school diploma

Further training preferred

Job description

Location: Hotel Arista
Department: Housekeeping
Reports to: Assistant Housekeeping Manager
Status: Hourly NonExempt
Compensation Range: $22-25/h, Based on experience

Additional Requirements

English/Spanish Bilingual, flexible schedule - availability to work days, evenings, weekends, and holidays.

Role Summary

The Housekeeping Supervisor plays a critical role in delivering an Effortless Stay by ensuring daily housekeeping operations are executed with precision, consistency, and care. This position is responsible for supervising frontline associates, maintaining cleanliness and presentation standards, and supporting a calm, seamless guest experience through hands‑on leadership and attention to detail.

The Housekeeping Supervisor leads by example, reinforces standards in real time, and ensures that the work behind the scenes never feels visible to the guest.

Core Responsibilities

Daily Operations & Supervision

• Supervise daily housekeeping operations across assigned areas and shifts.
• Assign work to Room Attendants, Public Area Attendants, and Laundry Attendants based on occupancy and operational priorities.
• Maintain a visible presence on the floor to support associates and ensure standards are consistently met.
• Assist with room cleaning, public area upkeep, and special projects as needed.
• Ensure all rooms and public spaces are completed accurately, efficiently, and on time.

Quality Assurance & Inspections

• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, organization, and presentation align with brand standards.
• Identify deficiencies and ensure immediate corrective action.
• Provide real-time coaching and feedback to associates to reinforce expectations.
• Ensure amenities, linens, and room setups are complete and thoughtfully presented.

Guest Experience Support

• Support preparation of VIP, repeat guest, and special-request rooms.
• Respond to guest concerns related to housekeeping promptly, professionally, and with ownership.
• Support turn-down and evening service execution.
• Escalate guest issues appropriately while maintaining calm and professionalism.

Team Support & Training

• Assist with onboarding and training of new housekeeping associates.
• Reinforce proper cleaning techniques, chemical usage, and safety procedures.
• Promote teamwork, respect, and pride in workmanship.
• Encourage associates to ask questions and seek clarity to ensure consistency.

Inventory, Laundry & Supplies

• Monitor daily linen, amenity, and supply usage; report shortages or variances.
• Support laundry operations to ensure quality, efficiency, and proper handling of linens.
• Ensure proper storage, organization, and care of equipment and supplies.

Safety, Compliance & Sustainability

• Ensure compliance with safety, sanitation, and OSHA guidelines.
• Reinforce sustainability practices, including recycling and responsible chemical use.
• Promote a safe, clean, and organized work environment.
• Report incidents, maintenance issues, and safety concerns promptly.

Communication & Coordination

• Communicate clearly with associates across shifts to ensure smooth handovers.
• Collaborate with Front Office and Engineering to support room readiness and maintenance needs.
• Participate in daily stand-up meetings and shift briefings.
• Share observations, challenges, and improvement opportunities with management.

Minimum Qualifications

Education

• High school diploma required; additional education or training preferred.

Experience

• Minimum of three (3) years of hotel housekeeping experience.
• Minimum of two (2) years in a supervisory or lead role preferred
• Bilingual English/Spanish speaking and writing skills are required

Skills & Attributes

• Strong attention to detail and organizational skills.
• Ability to lead and motivate teams through example.
• Guest-focused mindset with problem-solving ability.
• Ability to work efficiently in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Willingness to ask questions and seek clarity when standards are unclear.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, and reach frequently.
• Ability to operate housekeeping carts and equipment safely.

Key Measures of Success

• Consistent cleanliness and inspection scores
• Timely readiness of guest rooms and public areas
• Positive guest feedback and reduced service recovery needs
• Associate adherence to standards and procedures
• Compliance with safety and sanitation requirement

Benefits Offered:

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify