Part-Time Hotel Arista Overnight Host

CityGate Hospitality; Naperville (IL); Presencial; USD 26 000 - 29 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

401(k) Plan & Matching Program

Employee Assistance Program

Paid Leave Time (up to 40 hours/year)

Hotel/Restaurant Discounts

Pet Insurance

Incentive Programs

Resumo da oferta

Hotel Arista in Naperville, IL seeks a Night Host for overnight guest services in the Front Office. You will handle reservations, check-ins/outs, guest requests, and in-room dining orders during 11:00 PM–7:30 AM shifts.

Ideal candidates have a luxury hospitality background or strong customer service mindset, with a flexible night schedule and a valid driver's license. E-Verify completion may be required.

Qualificações

• High school diploma or equivalent required.
• Background in luxury hospitality preferred; willingness to learn.
• Experience in customer service is preferred.

Responsabilidades

• Answer hotel main phone line with etiquette.
• Personalize guest stay with accurate information.
• Provide guest answers and follow through on requests.
• Take In Room Dining orders.
• Manage paperwork as directed by supervisors.
• Operate the Guest Preference Hotline.
• Follow emergency procedures and hotel protocols.
• Know hotel locations, facts, and directions.
• Upsell rooms to maximize revenue.
• Use Opera PMS, Guest History, Reservations and Outlook.

Conhecimentos

Excellent verbal and written skills

Neat and clean appearance

Impeccable attention to detail

Great enthusiasm and passion for guest

Teamwork and collaboration

Flexible schedule for nights/weekends/

Valid Driver’s License

Clear motor vehicle record

Formação académica

High school diploma or equivalent

Ferramentas

Opera PMS

Guest History

Reservations

Ibhan

Digital Alchemy

Micro Systems

Microsoft Outlook

Descrição da oferta de emprego

Location:

Hotel Arista

Department:

Front Office

Reports to:

Front Office Manager

Status:

Non-Exempt

Compensation Range:

$19.00-21.00/hour, commensurate with experience and education.

Age Requirements:

Must be 18+

Additional Requirements:

Must have availability to be scheduled 4 shifts per week, 11pm-7:30am.

Role Summary:

The Night Host performs all Welcome Desk duties during the overnight shift hours. This includes making reservations, registering and rooming guests, fulfilling guest needs, preparing accurate nightly reports, and completing audit reports.

Responsibilities:

• Answers the hotel main phone line utilizing telephone etiquette skills.
• Acquires and relays information that personalizes the guest stay.
• Provides answers to guests questions and follows through on all guest requests
• Takes food and beverage orders for In Room Dining.
• Manages paperwork and requests as designated by Front Office Manager, Lead Host, Guest Service Manager and Personal Hosts.
• Manages the Guest Preference Hotline.
• Understands applicable emergency procedure and evacuation protocol
• Be familiar with all hotel facts and directions to hotel.
• Maintains close and harmonious working relationships with all hotel departments.
• “Upsells” the guest to preferred rooms to maximize revenue.
• Checks Guest History for past information on the guest to provide personalized service.
• Maintains knowledge of room types and the protocol for selling rooms based on restrictions and length of stay.
• Offers creative and alternative suggestions to guests and sources hard-to-find items when needed.
• Coordinates guest and staff requests for Stage, Banquet, Maintenance needs.
• Handles guests’ messages and mail (if applicable).
• Utilizes the FLASH report and Outlook calendar (i.e. selling status)
• Follows credit policy and procedures of the hotel.
• Assists in setting up spa appointments.
• Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Micro Systems, Microsoft Outlook, and any other pertinent hotel operational technology.
• Transports guests and other associates in company vehicles.
• Understands applicable emergency and evacuation protocol.
• Performs related duties as assigned.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications:

Education

• High school diploma or equivalent education

Experience

• Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important.
• Background in customer service preferred.

Skills

• Excellent verbal and written skills
• Neat and clean appearance
• Ability to follow through impeccably on details.
• Great enthusiasm and passion for making people happy.
• Ability to work in a team environment
• Must have a flexible schedule; able to work nights, weekends and holidays.
• Must possess a valid Driver’s License and a clear motor vehicle record.

Physical Requirements

• Must be able to lift up to 15lbs on occasion.

Benefits Offered:

The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Hotel/Restaurant Discounts
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify