Full Time Host- Carpenter Hall

Bunkhouse; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Free room nights for staff and family

Job summary

Bunkhouse in Austin is seeking a friendly Host/Hostess to warmly welcome guests, seat them, and help ensure a high standard of service in our dining areas. You will manage reservations, assist guests with menus, and coordinate with kitchen and staff to provide a seamless dining experience.

Ideal candidates will have basic hospitality experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or GED is required or preferred.
• Six months of related experience in hospitality or service industry.
• Must be able to read, write, speak and understand the primary language of the workplace (English).
• Ability to understand other computer programs (e.g., Property Management System).

Responsibilities

• Greet guests and seat them at tables or in waiting areas.
• Provide guests with menus and answer questions about menu items.
• Maintain cleanliness and setup of dining and serving areas.
• Record reservations and coordinate seating to optimize guest experience.
• Coordinate with kitchen and serving staff to ensure smooth dining operations.
• Assist in planning events or functions as needed.

Skills

Customer service

Communication

Hospitality knowledge

Education

High School diploma or GED

Tools

Property Management System

Job description

The Opportunity:

A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service.

Organization – Carpenter Hotel

Opened in fall 2018, this South Austin hotel is one with its lush surroundings. Carpenter Hotel features a pool with a community deck and Q Hut pavilion. Each of its 93 rooms comes with a terrace. Take in the scenery with fare from our all-day Coffee Bar or enjoy a meal on the patio or in the dining rooms of our restaurant, Carpenters Hall.

The hotel is nestled in an old pecan grove on the edge of Zilker Park in South Austin. It’s an easy walk to Lady Bird Lake, downtown, and central to everything worth doing.

Key Responsibilities:

• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Provide guests with menus
• Greet guests and seat them at tables or in waiting areas
• Assign patrons to tables suitable for their needs
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
• Receive and record patrons' dining reservations
• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Direct patrons to waiting areas such as lounges
• Operate cash registers to accept payments for food and beverages (if applicable)
• Prepare cash receipts after establishments close
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Help hire and train other Hosts and Hostesses
• Assist in planning functions or other special events and services

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications:

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

Benefits:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.