Full Time Host- Carpenter Hall

Hyatt Hotels Corporation; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Paid Time Off

Wellbeing initiatives

Retail discounts

Job summary

Hyatt Hotels Corporation’s Carpenter Hotel in South Austin seeks a friendly Host/Hostess to welcome guests, seat them, and ensure exceptional dining experiences. You will manage reservations, direct guests to tables, and coordinate with kitchen and service teams to maintain smooth operations.

The role requires basic hospitality experience, good communication, and the ability to uphold Bunkhouse-like policies while delivering warm, genuine hospitality.

Qualifications

• High School diploma or GED required.
• Six months related experience in hospitality or service industry.
• Must be able to speak, read, write and understand the primary language(s) of the workplace.
• Ability to understand other computer programs (i.e. Property Management System).

Responsibilities

• Greet guests and seat them at tables or in waiting areas.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Receive and record patrons' dining reservations.
• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly.
• Help hire and train other Hosts and Hostesses.

Skills

Guest service

Communication skills

Conflict resolution

Education

High School diploma or GED

Tools

Property Management System

Cash register

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Who We Are:

Opened in fall 2018, this South Austin hotel is one with its lush surroundings. Carpenter Hotel features a pool with a community deck and Q Hut pavilion. Each of its 93 rooms comes with a terrace. Take in the scenery with fare from our all-day Coffee Bar or enjoy a meal on the patio or in the dining rooms of our restaurant, Carpenters Hall.

The hotel is nestled in an old pecan grove on the edge of Zilker Park in South Austin. It’s an easy walk to Lady Bird Lake, downtown, and central to everything worth doing.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• • Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• • Provide guests with menus
• • Greet guests and seat them at tables or in waiting areas
• • Assign patrons to tables suitable for their needs
• • Inspect dining and serving areas to ensure cleanliness and proper setup
• • Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
• • Receive and record patrons' dining reservations
• • Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• • Inform patrons of establishment specialties and features
• • Direct patrons to waiting areas such as lounges
• • Operate cash registers to accept payments for food and beverages (if applicable)
• • Prepare cash receipts after establishments close
• • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• • Help hire and train other Hosts and Hostesses
• • Assist in planning functions or other special events and services

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

• · High School diploma or general education degree (GED). College Degree preferred
• · Six (6) months related experience in hospitality or service industry
• · Must be able to speak, read, write and understand the primary language(s) of the workplace
• · Ability to understand other computer programs (i.e. Property Management System)

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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