Full-Time Server Assistant - Carpenter Hotel

Bunkhouse; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Carpenters Hall at Carpenter Hotel in South Austin is seeking a Full-Time Server Assistant to support food service, deliver to tables, maintain cleanliness, and assist behind the bar.

The role requires excellent communication, ability to handle guest concerns, and alignment with Bunkhouse culture; benefits include health, PTO, and employee discounts.

Qualifications

• Six (6) months related experience in hospitality or service industry.
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
• TABC and ServSafe Required

Responsibilities

• Adhere to dress code policies during shift
• Runs in room dining
• Perform serving, cleaning, and stocking duties in order to facilitate customer service
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
• Ensure sure that beverage and ice dispensers, cabinets, serving areas are stocked
• Replenish supplies of food and equipment at service bars/satellite service stations
• Stock refrigerating units with wines and bottled beer, and replace empty beer keg
• Set tables with clean linens, condiments, and other supplies
• Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning
• Clean tables, counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors
• Wash glasses and other serving equipment at bars
• Clean up spilled food, drink and broken dishes, and remove empty bottles and trash
• Serve ice water, coffee, and standard appetizers to patrons
• Assist with ensuring guests receive their food in a timely mannerEnsure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Skills

Hospitality experience

Communication skills

Job description

The Opportunity:

Carpenters Hall is looking for an enthusiastic

Organization- Carpenter Hotel

Summary

The Opportunity:

Carpenters Hall is looking for an enthusiastic Full-Time Server Assistant to join the team. A Server Assistant will assist food service employees in delivering food to tables, maintain cleanliness and attend to needs behind the bar, clean tables, carry dirty dishes, replace soiled table linens; setting tables; replenish supply of clean linens, silverware, glassware, and dishes; and serve water, appetizers and coffee to patrons. The person in this position must have excellent communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies.A Server Assistant must develop and maintain the company’s culture, values and reputation in the public eye and with all staff, guests, vendors and partners.

Who We Are:

Opened in fall 2018, this South Austin hotel is one with its lush surroundings. Carpenter Hotel features a pool with a community deck and Q Hut pavilion. Each of its 93 rooms comes with a terrace. Take in the scenery with fare from our all-day Coffee Bar or enjoy a meal on the patio or in the dining rooms of our restaurant, Carpenters Hall. The hotel is nestled in an old pecan grove on the edge of Zilker Park in South Austin. It's an easy walk to Lady Bird Lake, downtown, and central to everything worth doing.

We're Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Adhere to dress code policies during shift
• Runs in room dining.
• Perform serving, cleaning, and stocking duties in order to facilitate customer service
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays
• Ensure sure that beverage and ice dispensers, cabinets, serving areas are stocked
• Replenish supplies of food and equipment at service bars/satellite service stations
• Stock refrigerating units with wines and bottled beer, and replace empty beer keg
• Set tables with clean linens, condiments, and other supplies
• Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning
• Clean tables, counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors
• Wash glasses and other serving equipment at bars
• Clean up spilled food, drink and broken dishes, and remove empty bottles and trash
• Serve ice water, coffee, and standard appetizers (i.e. bread/butter or chips/salsa) to patrons
• Assist with ensuring guests receive their food in a timely mannerEnsure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
• TABC and ServSafe Required

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.