Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Head Cashier, where you'll play a vital role in enhancing customer experiences at the checkout. This entry-level position offers the opportunity to engage with customers, provide exceptional service, and assist with transactions in a bustling retail environment. You'll be responsible for monitoring self-checkout areas, supporting team supervision, and ensuring a clean and safe store atmosphere. If you're passionate about customer service and looking to grow your career in retail, this position is perfect for you. Take the next step in your career with a company that values its employees and promotes from within.

Qualifications

• 1-2 years of retail cashier experience is preferred.
• Less than 1 year of experience with computer use and retail technology.

Responsibilities

• Monitor self-checkout registers and assist customers as needed.
• Provide SMART customer service and assist with sales transactions.
• Maintain cleanliness and safety standards in the store.

Skills

Customer Service

Cash Handling

Retail Technology

Product Sales

Education

High School Diploma or Equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and identify customers needing assistance at multiple self-checkout registers.
• Approach and interact proactively with customers to recommend products and services.
• Greet, assist, and engage with multiple customers across registers.
• Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure accurate transactions.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide SMART customer service consistently, following Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise based on their needs.
• Respond promptly and knowledgeably to questions, guiding customers through projects when needed.
• Show sincere appreciation to customers.
• Communicate product, warranty, and feature information effectively.
• Train and coach associates in departmental duties and sales opportunities.
• Process sales, returns, and refunds using a cash register per company guidelines.
• Provide change to front-end associates, support team supervision, and assist with merchandise bagging and security tag removal.
• Answer calls and manage register coverage to ensure quick service.

In-stock

• Prepare register area at shift start/end, check functionality, and stock supplies.
• Inspect returned merchandise for damages.
• Manage online orders, verify receipts, and handle merchandise returns.
• Research product info and price match opportunities.
• Record store item usage.

Clean and Safe Stores

• Monitor cash drawers and security alarms.
• Detect shoplifting signs and communicate risks.
• Maintain store cleanliness and safety standards, including hazard reporting and equipment operation.

General

• Perform additional duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computer use.
• Less than 1 year of experience with retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and customer needs assessment.
• Experience as a head cashier and in retail departments.
• Supervisory experience in any field.
• Experience in shoplifting detection.

Lowe’s is an equal opportunity employer. For benefits info, visit our benefits page.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industry: Retail