Full-Time Guest Experience Specialist

HOSPITALITY AMERICA, INC.; Murrells Inlet (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision coverage

Paid vacation

401k Retirement Plan

Nationwide hotel employee rates

Job summary

Home2Suites Murrells Inlet is seeking a detailed, outgoing, customer service pro for a Full-Time Guest Services Representative role. You’ll showcase organization and create exceptional guest experiences in a fun environment with a competitive salary and benefits package.

Join a team that values PEACH and delivers outstanding service at check-in/out, handles payments, updates reservations, and collaborates across departments to keep front desk operations seamless and welcoming.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Job description

Home2Suites Murrells Inlet is seeking a detailed, outgoing, customer service pro for a Full-Time Guest Services Representative role. You’ll showcase organization and create exceptional guest experiences in a fun environment with a competitive salary and benefits package.

Join a team that values PEACH and delivers outstanding service at check-in/out, handles payments, updates reservations, and collaborates across departments to keep front desk operations seamless and welcoming.