Full Time - Fulfillment Team Lead - Day

Lowe's Companies, Inc.; Gilford (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a Full Time - Fulfillment Team Lead for their location in Gilford, NH. In this role, you will deliver exceptional customer service while managing order fulfillment and team training. This entry-level position offers opportunities to develop your skills in a supportive environment focused on safety and excellence.

Qualifications

• Ability to operate various store equipment; certifications for forklifts and order pickers preferred.
• Strong communication and organizational skills required.
• Commitment to safety and customer service excellence.

Responsibilities

• Provides SMART customer service by executing customer service policies.
• Assists customers in locating, demonstrating, and loading merchandise.
• Maintains safety and cleanliness standards.

Skills

Communication

Organizational Skills

Customer Service

Tools

Forklift

Order Picker

Job description

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Responsibilities

• Provides SMART customer service by executing Lowe’s customer service policies, procedures, and programs.
• Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Responds promptly to customer and employee questions, guiding them through store areas and projects.
• Communicates product information, including stock, special orders, features, and warranties.
• Cross-trains in other store areas to enhance customer service.
• Manages calls and schedules to ensure proper coverage.
• Works with the PRO team to meet service expectations for Pro Fulfillment.
• Picks, stages, and verifies delivery, pro, installation, and pickup orders.
• Ensures fulfillment areas are stocked and organized, and orders are prepared timely.
• Maintains safety and cleanliness standards, including operating store equipment and ensuring compliance with safety regulations.

Qualifications

• Ability to operate various store equipment, with certifications for forklifts and order pickers preferred.
• Strong communication and organizational skills.
• Commitment to safety and customer service excellence.

Additional Information

Lowe’s is an equal opportunity employer. Starting pay varies based on factors such as location, education, and experience. Benefits information is available at this link.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industry: Retail

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