Front Desk Attendant (Full-Time/ 1st & 2nd Shift)

FirstService Residential; Fort Lauderdale (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Fort Lauderdale is seeking a Front Desk Associate to greet residents, screen guests, and manage access to the building. You will work independently, handle inquiries, and support security and daily operations with careful attention to detail.

The role requires strong communication and multitasking skills, flexibility in weekend coverage, and the ability to respond promptly to emergencies.

Qualifications

• High school diploma or equivalency.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: basic information system software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Provide excellent customer service and manage time effectively.
• Monitor and control access to the building.
• Greet residents and direct guests.
• Operate electronic security control systems and maintain daily logs.
• Respond promptly to emergencies and safety concerns.
• Follow safety procedures and maintain a safe work environment.
• Perform additional duties as assigned by the on-site property manager.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Telephone skills

Education

High school diploma or equivalency

Job description

Description

Location: Fort Lauderdale, FL (33304)

Pay: $19 - $20/hr

Schedule: Sunday & Monday 7am-3pm, Tuesday to Thursday 3pm-11pm (Fri & Sat OFF)

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.