Full - Time Front Desk Agent / Relief Night Auditor

Shore Hotel; Santa Monica (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel in Santa Monica is seeking a Full-Time Front Desk Agent / Relief Night Auditor to provide exceptional guest service. The role involves managing check-in/check-out processes, assisting guests with inquiries, and promoting hotel services. Ideal candidates should have experience in guest services, strong communication skills, and the ability to multitask effectively. Join our team to enhance guest satisfaction and contribute to hotel profitability.

Qualifications

• At least 1 year of experience in guest services; hotel experience preferred.
• Ability to stand for long periods and lift up to 20 pounds.

Responsibilities

• Greeting guests, managing check-in/check-out, and providing information about hotel services.
• Assisting with payments and handling cash transactions.
• Upselling hotel services and facilities to maximize occupancy.

Skills

Communication

Interpersonal

Problem-Solving

Multi-tasking

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Office

Opera

Job description

Full - Time Front Desk Agent / Relief Night Auditor

Join us to apply for the Full - Time Front Desk Agent / Relief Night Auditor role at Shore Hotel.

This position is non-exempt, full-time, and part-time, reporting to the Front Office Manager, Assistant Front Office Manager, or Guest Services Supervisor. The role involves greeting guests, check-in and check-out procedures, handling guest inquiries, and ensuring excellent customer service to promote guest satisfaction and hotel profitability.

Responsibilities include:

• Greeting guests, managing check-in/check-out, and providing information about hotel services and local area.
• Assisting with payments, processing credit/debit cards, and handling cash transactions.
• Maintaining knowledge of hotel offerings, promotions, and policies.
• Upselling hotel services and facilities to maximize occupancy.
• Responding promptly to guest requests and resolving issues diplomatically.
• Monitoring occupancy levels and coordinating with other departments.
• Logging messages, packages, and mail, and maintaining communication with hotel staff.
• Operating radios and ensuring proper use of communication protocols.
• Adhering to hotel policies, including credit policies and service standards.
• Stocking and maintaining front desk supplies and materials.

Qualifications and Skills:

• At least 1 year of experience in guest services; hotel experience preferred.
• Proficiency in Microsoft Office; experience with Opera is a plus.
• Associate’s or Bachelor’s degree in relevant fields or equivalent experience.
• Strong communication, interpersonal, problem-solving, and multi-tasking skills.
• Ability to stand for long periods and lift up to 20 pounds.

Additional Information:

• Background check and drug screening are required.
• Participation in E-Verify.
• Equal Opportunity Employer.