Night Auditor

DKN Hotels; San Buenaventura (Ventura) (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hospitality company as a Night Auditor, where you'll provide exceptional service to guests, manage check-in and check-out processes, and ensure accurate financial reporting. Your role is crucial in maintaining guest satisfaction and operational efficiency in a vibrant hotel environment.

Qualifications

• Minimum of 2 years hotel front desk experience preferred.
• Good customer service, communication, organizational, basic accounting, typing, and computer skills.

Responsibilities

• Maintaining a friendly, cheerful, and courteous demeanor while providing personalized service.
• Running the night audit to ensure all revenues are balanced nightly.
• Greeting arriving guests and completing check-in procedures.

Skills

Customer Service

Communication

Organizational

Basic Accounting

Typing

Computer Skills

Education

2 years hotel front desk experience

Job description

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Essential Functions and Responsibilities

The responsibilities include, but are not limited to:

• Maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests.
• Communicating effectively with guests and team members.
• Greeting arriving guests and completing check-in procedures to ensure guest satisfaction.
• Facilitating guest departures by following established procedures for account settlement and room availability.
• Calculating and posting monies, receipts, and guest accounts accurately using proper cash handling methods.
• Answering inquiries and accepting reservations in person and over the phone, utilizing reservation guidelines, and promoting hotel services.
• Maintaining good guest relations by staying informed about hotel and area functions to provide timely responses.
• Operating PBX equipment for calls, wake-up calls, and guest communication.
• Controlling and balancing cash and credit transactions, maintaining responsibility for personal bank.
• Running the night audit to ensure all revenues are balanced nightly.
• Assisting other team members and departments to enhance overall performance.
• Delivering the "Home Away From Home" experience for guests.
• Performing additional duties as assigned by management.

Additional Details

Supervisory Responsibility: None

Independent Judgment: Within management guidelines and company policies.

Working Conditions: Front desk/lobby area, access to entire property.

Knowledge/Education/Experience: Minimum of 2 years hotel front desk experience preferred.

Skills/Abilities: Good customer service, communication, organizational, basic accounting, typing, and computer skills. Dependability required.

Physical Requirements: Standing, walking, bending, reaching, lifting up to 20 lbs, and other physical activities.

Additional Comments

• Focus on safety and security.
• Uphold DKN Values’ behaviors.
• Maintain friendliness and courtesy at all times.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality