Full-Time Front Desk Agent

Crescent Hotels & Resorts; Fair Oaks (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairfax Marriott at Fair Oaks is seeking a Guest Services Agent to greet and register guests and check them out, ensuring exceptional service and profitability. You will input and verify guest information, confirm rates, select rooms, and aid in payment processing using the POS system.

You will assist guests with inquiries, promote hotel services to maximize occupancy, and resolve issues promptly with a friendly approach. Teamwork, attentiveness, and a proactive attitude are valued.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information and confirming room rates.
• Assist guests with check-out using the POS system, handle payments, and process various forms of payment.
• Demonstrate knowledge of hotel information, room categories, rates, packages, and local area; answer guest questions.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Ability to Make an Impact

Job description

Fairfax Marriott at Fair Oaks
11787 Lee Jackson Memorial Hwy
Fairfax, VA 22033, USA

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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