Full Time Field Service Technician – San Antonio, TX

Hillman; San Antonio (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Technician to support kiosk operations in the San Antonio area. This role offers a dynamic work environment with responsibilities including restocking, maintenance, and customer interaction. Ideal for those with technical experience, this position provides a unique opportunity to grow revenue by optimizing machine locations and ensuring operational efficiency. Full-time employees enjoy a comprehensive benefits package, including health insurance and a 401K plan. If you're ready to take on a rewarding challenge in a supportive company, this role is for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401K plan

Paid holidays

Company vehicle or car allowance

Fuel card

Vacation time

Qualifications

• Basic troubleshooting and mechanical skills required.
• Ability to follow written and oral instructions carefully.

Responsibilities

• Restock and perform routine service on kiosks as needed.
• Perform on-call repairs or adjustments to machines.
• Monitor machines for issues and contact stores to resolve them.

Skills

Troubleshooting skills

Mechanical skills

Electro-mechanical skills

Basic computer skills

Spreadsheet skills

Email skills

Job description

Full Time Field Service Technician – San Antonio, TX

San Antonio, TX, USA Req #4642

Thursday, May 8, 2025

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the San Antonio, TX area.

You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving kiosks as well as 3 rd party service. The territory consists of 70+ kiosks and number of hours per week is around 40. This is an hourly plus commission route with an estimated pay of 50k per year. Car allowance will be provided along with a corporate gas card for business miles. Area of route is mainly San Antonio but other cities included within a 50 mile radius.

At Hillman, all full-time employees are eligible for health insurance, dental insurance, vision insurance, voluntary accident, critical illness and hospital indemnity plans. Full-time employees are also eligible for 401K, short-term and long-term disability insurance, company group life insurance and employee stock purchase plan. Full-time employees receive vacation, personal and floating holiday time in addition to eight paid holidays. Eligible for company vehicle or car allowance (depending on territory) and fuel card.

Job Description:

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
• Ideal for retired candidates with some technical experience.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills :

• The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees. Reliable cell phone required (reimbursed)

The Hillman Group is following CDC guidelines to ensure our work environment meets the highest standards of safety and wellness for all our employees. We are pleased to share a list of our precautions, during our interview process.

Work Environment and Physical Demands

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.