Full Time Field Service Technician – Houston, TX

The Hillman Group, Inc.; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Full Time Field Service Technician to join their Robotics and Digital Solutions Division in Houston. This role involves maintaining and servicing kiosks, ensuring optimal performance and customer satisfaction. With a flexible schedule and comprehensive training provided, you will be the primary contact for customer locations, performing essential maintenance and repairs. The position offers a competitive hourly rate along with a range of benefits including health insurance, 401K, and paid time off. If you have a knack for troubleshooting and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Short-term disability insurance

Long-term disability insurance

Group life insurance

Employee stock purchase plan

Paid vacation

Floating holidays

Qualifications

• Possess some technical experience.
• Ability to follow written and oral instructions carefully.

Responsibilities

• Restock and perform routine maintenance on kiosks based on demand.
• Perform on-call repairs or adjustments when machines malfunction.
• Monitor machines daily for issues and resolve connectivity problems.

Skills

Basic troubleshooting

Mechanical skills

Electro-mechanical skills

Basic computer skills

Job description

Full Time Field Service Technician – Houston, TX

Houston, TX, USA Req #4634

Tuesday, May 6, 2025

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Houston, TX area. You will begin your career with RDS training on key duplicating, tag engraving kiosks, and third-party service. The territory includes 60-80+ kiosks, with approximately 40 hours per week. The position offers an hourly rate of $20, a car allowance, and a gas card. The area covers roughly a 50-mile radius around Houston.

At Hillman, all full-time employees are eligible for health, dental, and vision insurance, voluntary accident, critical illness, and hospital indemnity plans. Full-time employees are also eligible for 401K, short-term and long-term disability insurance, group life insurance, and an employee stock purchase plan. Benefits include vacation, personal, floating holidays, and eight paid holidays.

Job Description:

• Serve as the primary contact at customer locations.
• Restock kiosks, order products, perform cleaning and preventative maintenance, and respond to service and repair dispatches (typically 1-2 hours per machine, 1-2 times per month).
• Flexible scheduling for routine service calls within the week; Saturday service may sometimes be required.
• Respond to unscheduled service calls within four hours with an ETA; perform on-site visits within 24 hours.
• Possess some technical experience.

Responsibilities:

• Restock and perform routine maintenance on kiosks based on demand or schedule.
• Perform on-call repairs or adjustments when machines malfunction.
• Install machines within the local area.
• Monitor machines daily for issues, resolving connectivity or power problems by contacting stores.
• Maintain inventory for restocking machines in possession.
• Conduct store meetings, interact with store management, and promote the machines to enhance revenue.
• Optimize revenue by improving machine locations, uptime, product mix, and store relationships.

Skills:

• Basic troubleshooting, mechanical, and electro-mechanical skills.
• Ability to follow written and oral instructions carefully.
• Basic computer skills, including spreadsheet and email proficiency.

Training specific to the kiosks will be provided to all new employees.

Our safety protocols follow CDC guidelines to ensure a safe work environment. Details of our precautions will be shared during the interview process.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on race, color, religion, creed, national origin, sex, age, disability, veteran status, genetic information, citizenship, sexual orientation, gender identity, marital status, or any other protected status under law. The information collected is used solely for employment suitability, identity verification, and statistical purposes.