Full-Time Evening Patient Access Specialist

ERDA; Enid, Northern (OK, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

INTEGRIS Health Enid Hospital in Enid, OK is seeking a variable shift, full time Patient Access Specialist. You will handle complex patient access transactions, verify insurance, counsel on financial options and maintain accurate records.

The role requires prior patient access or related experience, strong communication, and adherence to EMTALA/HIPAA standards, with opportunities for professional growth within a large not-for-profit health system.

Qualifications

• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience
• Previous experience in scheduling, registration, insurance, billing, collections, and customer service in a hospital or physician's office setting
• May consider 1100+ Career Tech program or one year of college coursework in lieu of experience
• College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)
• Previous experience with medical terminology, basic ICD 10 and CPT coding

Responsibilities

• Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity according to protocol
• Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access
• Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers
• Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately
• Collects patient payments and follows levels of authority to ensure financial clearance
• Documents all patient account activities concisely, including authorization and patient liability requirements
• Performs filing, data entry, and other duties as assigned
• Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability
• Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability
• Participates in team-oriented process improvement initiatives for the department and organization
• Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress
• Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA

Skills

Patient Access

Insurance verification

Phone communication

Education

Career Tech program 1100+ coursework

Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)

Job description

INTEGRIS Health Enid Hospital in Enid, OK is seeking a variable shift, full time Patient Access Specialist. You will handle complex patient access transactions, verify insurance, counsel on financial options and maintain accurate records.

The role requires prior patient access or related experience, strong communication, and adherence to EMTALA/HIPAA standards, with opportunities for professional growth within a large not-for-profit health system.