Customer Success & Payments Specialist – Growth & Benefits

TV Profile, LLC; Columbia (MS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Holidays

Paid Vacations

Paid Time Off

Paid Training

Advancement Opportunity

Unlimited Earning Potential

Job summary

American Cash Advance seeks a Full-Time Customer Service Representative in Columbia, MS. The role focuses on building strong customer relationships, processing transactions, and supporting growth through new customer outreach.

You will review accounts for accuracy, assist in funding loans, and participate in polite collections within company policy. Ideal candidates possess solid math and communication skills, strong organizational abilities, and a professional demeanor in a fast-paced

Qualifications

• Math skills including the ability to count money.
• Strong interpersonal abilities for professional interactions.
• Negotiation skills to discuss payment terms and terms of service.
• Clear communication with customers and team members.
• Basic computer skills to process transactions and records.
• Familiarity with filing, phones, scanning, and document handling.
• Ability to organize files and maintain orderly workflows.

Responsibilities

• Build exceptional customer relationships and promote services.
• Market to attract new customers and review accounts for accuracy.
• Fund loans, pursue collections, and manage customer acquisitions.

Skills

Math

Social

Negotiation

Communication

Computer

Clerical

Organization

Tools

Office software

Job description

Customer Service Representative: Columbia, MS

We are looking for the Best of the Best Full-Time Customer Service Representative: Columbia, MS

Do you have a passion for helping people?

Are you always looking for a better way of doing things?

Do you embrace change and adapt well under pressure?

If you answered yes to the above questions, please continue reading.

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staffs' unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills: including the ability to count money
  
• Social Skills: including the ability to engage & interact professionally
  
• Problem-Solving Skills: including the ability to negotiate payment terms
  
• Communication Skills: including the flexibility to work with different personalities
  
• Computer Skills: ability to use computer programs required to process day to day transactions
  
• Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork
  
• Organization Skills:including the ability to utilize filing systems

Other Requirements:

Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Excellent Benefits including:

• Health Insurance (up to 80% of premiums paid by company)
  
• Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
  
• 401K
  
• Paid Holidays
  
• Paid Vacations!
• Paid All-Purpose Time Off
• Paid Training
• Unlimited Earning Potential and more!
  

If you think you have what it takes to be a part of our dynamic team, please apply today!

For more information about American Cash Advance visit our website at www.americancashadvance.net

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