Full Time Customer Service Representative- Float - Arlington, OH

WesBanco Bank Inc.; McComb (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Full-Time Customer Service Representative to join their dynamic team. This role is pivotal in fostering a positive work environment while delivering exceptional customer service. You will be responsible for processing transactions, managing cash, and identifying sales opportunities. With a focus on operational excellence, you'll support team goals and contribute to a collaborative atmosphere. If you have a passion for helping others and a knack for problem-solving, this position offers a rewarding opportunity to grow within a supportive banking environment.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.

Responsibilities

• Provide excellent customer service and process transactions accurately.
• Identify sales opportunities and handle customer inquiries.

Skills

Cash handling

Customer service

Microsoft Outlook 365

Banking software

Organizational skills

Education

High school diploma or GED

Tools

Banking software

Microsoft Outlook 365

Job description

Full Time Customer Service Representative- Float

#12-7918

Locations: Multiple, including Arlington, OH, and Findlay area

Work Hours: 40 hours/week

Requirements

• High school diploma or GED required.
• Cash handling and customer service experience preferred.

Job Description

Summary: The CSR fosters a positive work environment, processes transactions accurately, and provides excellent customer service. Responsible for identifying sales opportunities and handling customer inquiries.

Location: In-office at designated WesBanco locations, with travel to Findlay locations including Carey, Fostoria, McComb, and Ottawa.

Essential Functions

• Provide excellent customer service
• Perform customer transactions
• Maintain operational and security proficiency
• Identify referral opportunities

Essential Duties

• Model the bank's mission and standards
• Process financial transactions accurately
• Manage cash drawer and follow cash handling procedures
• Maintain confidentiality and security
• Support team environment and assist with customer calls
• Meet referral goals and follow up on sales opportunities
• Develop knowledge of bank products and services

Skills and Requirements

• Proficiency in Microsoft Outlook 365 and banking software
• Ability to read, write, and present information effectively
• Strong product knowledge and organizational skills
• Physical ability to lift up to 25 lbs
• Availability to work all hours of operation