Full Time Customer Service Representative- Float - Arlington, OH

WesBanco Bank Inc.; Town of Carey (OH, WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Full Time Customer Service Representative to join their dynamic team. This role involves fostering a positive work environment, processing transactions, and providing top-notch customer service. The ideal candidate will excel in identifying sales opportunities while ensuring customer satisfaction. With multiple locations in the Findlay area, this position offers a chance to work closely with a supportive team, enhancing your skills in a fast-paced banking environment. If you are passionate about helping customers and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required.
• Experience in cash handling and customer service preferred.

Responsibilities

• Deliver excellent customer service and process transactions accurately.
• Identify sales opportunities and handle complex customer service issues.

Skills

Cash handling

Customer service

Sales skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

Full Time Customer Service Representative- Float

Job ID: 12-7918

Locations: Multiple Locations, including Arlington, OH, and other Findlay area locations.

Market: Findlay

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Cash handling and customer service experience preferred.

Job Description

Summary: The CSR fosters a positive work environment, accepts and processes transactions accurately, provides excellent customer service, identifies sales opportunities, and handles account transactions. Responsible for determining the appropriate handling of customer issues and sales opportunities.

Location: This position is in-office, based in Arlington, OH, with travel to three Findlay locations: Carey, Fostoria, McComb, and Ottawa.

Essential Functions

• Deliver excellent customer service.
• Perform customer transactions.
• Maintain operational and security proficiency.
• Identify referral opportunities.

Essential Duties and Responsibilities

• Model the bank's Mission, Vision, and Pledge standards.
• Accept and accurately process financial transactions.
• Manage cash drawer and follow proper cash handling procedures.
• Operate within security and audit procedures.
• Maintain confidentiality of employee and customer information.
• Support team environment by answering calls and other duties.
• Meet individual referral goals.
• Handle sales opportunities and complex customer service issues, ensuring customer needs are met.
• Conduct outbound calls to support sales and service.
• Maintain knowledge of bank products and services.

Other Skills and Requirements

• Proficiency in banking policies, laws, and regulations, including compliance training.
• Proficiency in Microsoft Outlook 365 and banking software.
• Ability to read, comprehend, and present information effectively.
• Strong product knowledge and sales skills.
• Good organizational, multi-tasking, and flexibility skills.
• Ability to lift up to 25 lbs.
• Availability to work all hours of operation.