Full-Time Customer Service Representative at MCI – Dallas, TX

Neolife Updates; Dallas (TX); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

MCI in Dallas, TX is urgently hiring a Full-Time Customer Service Representative to deliver friendly, professional service across phone, email, and live chat. You'll help customers, resolve issues, and maintain accurate records as part of a globally expanding BPO.

The ideal candidate is 18+, with a HS diploma, fluent in English, strong problem-solving and listening skills, and the ability to multitask in a fast-paced environment.

Qualifikationen

• Must be at least 18 years old
• High school diploma or GED required
• Fluent in English with strong verbal and written communication
• Sharp problem-solving and active-listening abilities
• Comfortable multitasking in a rapid, dynamic environment
• Previous customer service experience is a plus, not a requirement

Aufgaben

• Assist customers through phone, email, and live chat channels
• Respond to inquiries promptly and accurately
• Resolve concerns with professionalism and empathy
• Maintain detailed, error-free customer records
• Process requests while following established procedures
• Hit quality scores and productivity targets
• Collaborate with internal teams to resolve issues faster
• Deliver an exceptional experience on every touchpoint

Kenntnisse

Fluent in English

Strong verbal and written comms

Problem-solving

Active listening

Multitasking

Customer service experience (optional)

Ausbildung

High school diploma or GED

Tools

CRM software experience

Salesforce / Zendesk / HubSpot

Jobbeschreibung

Full-Time Customer Service Representative (Urgently Hiring) at MCI - Dallas, TX

MCI, one of the fastest-growing tech-enabled business services companies in the USA, is urgently hiring a Full-Time Customer Service Representative in Dallas, TX. If you enjoy helping customers and creating positive experiences, this role offers a chance to deliver professional, friendly service while building a meaningful career with a globally expanding organization.

What You'll Do

• Assist customers through phone, email, and live chat channels
• Respond to inquiries promptly and accurately
• Resolve concerns with professionalism and empathy
• Maintain detailed, error-free customer records
• Process requests while following established procedures
• Hit quality scores and productivity targets
• Collaborate with internal teams to resolve issues faster
• Deliver an exceptional experience on every touchpoint

Who We're Looking For

All positive, driven applicants are encouraged to apply. The ideal candidate is highly motivated, dedicated, and possesses the following qualities:

• Must be at least 18 years old
• High school diploma or GED required
• Fluent in English — strong verbal and written communication skills
• Sharp problem-solving and active-listening abilities
• Comfortable multitasking in a rapid, dynamic environment
• Previous customer service experience is a plus, not a requirement

Nice-to-Have Skills

• Outbound or call center sales experience
• Proven track record meeting sales quotas
• Hands-on CRM software experience
• Upselling or cross-selling exposure
• Bilingual or multilingual proficiency

Why MCI?

• Work with a nationally recognized, Inc. Magazine-listed fast-grower
• Serve diverse industries including healthcare, retail, government, telecom, fintech, and e-commerce
• Access continuous learning and development opportunities
• Join a globally expanding, industry-leading BPO organization

Tips to Stand Out for This Role

• Highlight empathy in your resume: Use concrete examples where you de-escalated a difficult situation or turned a frustrated caller into a loyal customer - metrics (e.g., "resolved 50+ tickets daily with a 94% satisfaction rate") carry more weight than vague claims.
• Showcase any BPO or contact-center exposure: Even informal experience - volunteer helplines, campus help desks, retail support - signals you understand call-handling workflows and CSAT-driven mindsets.
• Demonstrate platform fluency: Name-drop specific CRM tools you've used (Salesforce, Zendesk, HubSpot, etc.). Mentioning ticketing systems, live-chat platforms, or outbound dialers tells recruiters you'll ramp up quickly.
• Lean into multilingual advantages: If you speak a second language, position it prominently. Bilingual reps are highly sought after in outsourced customer experience roles across the U.S.
• Prepare for the pre-employment assessment: Review basic situational-judgment and reading-comprehension questions beforehand - these tests commonly mirror real-day customer-service scenarios.