Customer Relations Receptionist

First Western Bank & Trust; Minot (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation, Sick Leave and Holidays

Health Insurance

Vision Insurance

401k with matching contributions

Job summary

First Western Bank & Trust in Minot, ND, is seeking a Customer Relations Receptionist to greet customers in person or by phone and support daily banking services.

You will identify customer needs, promote bank products, assist with debit cards and address changes, maintain records, and participate in training to ensure compliance. This full-time role includes ongoing learning and teamwork in a culture of customer service excellence.

Qualifications

• High School diploma or GED required.
• One year of banking experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet customers in person or on the phone in a timely, courteous, and professional manner.
• Identify customers and uphold confidentiality of information.
• Identify needs and cross-sell bank products and services to customers.
• Assist customers with debit card maintenance and address changes.
• Handle Return Mail and maintain Return Mail logs for compliance.
• Assist with access to safe deposit boxes and maintain knowledge of bank products and procedures.
• Mentor and train new employees and participate in ongoing training for regulatory standards.
• Adhere to security and audit procedures and banking laws and policies.

Skills

Excellent customer service

Communication skills

Phone etiquette

Cross-selling

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Relations Receptionist

Full Time Clerical Minot, ND, US

First Western Bank & Trust has a full-time opening for a Customer Relations Receptionist at our Minot Main Bank.

Customer Relations Receptionist Benefits Include:

• Paid Vacation, Sick Leave and Holidays
• Health Insurance
• Vision Insurance
• 401k with matching contributions
• And More!

Customer Relations Receptionist Overview

Establish and develop relationships with new and current consumer and business customers in support of First Western Bank & Trust's sales and service objectives while adhering to the bank's culture of customer service excellence.

• Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
• Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
• Establish and develop solid relationships with new and current consumer and business customers through identifying needs, providing the best bank products and services for customers' financial needs, and using cross-sell and referral opportunities
• Assist customers with debit card maintenance, check orders, and address changes
• Handle Return Mail by attempting to contact customers to update address, monitoring progress of contact and maintaining Return Mail log for compliance review
• Assist with access to safe deposit boxes
• Develop and maintain advanced knowledge of bank products, services, processes, policies, procedures, and systems
• Mentor and train new employees, as needed
• Actively participate in necessary training sessions and maintain continuing education related to regulatory standards
• Adhere to Bank's security and audit procedures and demonstrate compliance with applicable banking laws, regulations and the Bank's policies and procedures, including Bank Secrecy Act

Customer Relations Receptionist Qualifications

• High School diploma or general education degree (GED) required
• One year of banking experience preferred

Customer Relations Receptionist Skills/Abilities

• Knowledge of customer service principles and practices
• Knowledge of administrative and clerical procedures

First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.