Customer Service Representative

WaFd Bank

Bend (OR)

On-site

USD 24,796 - 26,821

Full time

14 days+

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Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax health spending plan

Job summary

WaFd Bank in Bend, Oregon is seeking a Customer Service Representative (CSR) to provide excellent banking service and ensure a positive first impression for clients. The CSR role offers an opportunity for professional career development with Monday to Friday hours and weekends off.

The ideal candidate will possess a high school diploma and previous experience in customer service or retail. Benefits include health insurance, paid time off, and a 401(k) plan.

Qualifications

High school diploma or equivalent.
Basic math skills and proficient with keyboarding.
Previous work in retail or consumer service delivery.

Responsibilities

Provide friendly and courteous banking service.
Perform efficient and accurate banking transactions.
Build rapport with clients.

Skills

Customer service

Attention to detail

Integrity

Communication skills

Technical savviness

Education

High school diploma or approved equivalent

Tools

Microsoft Office (Excel, Word, Teams, Outlook)

Job description

Min

USD $18.00/Hr.

Max

USD $19.47/Hr.

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

Consider joining our team if you want:

An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
To start a professional career with Monday through Friday work hours and weekends off
A career that provides opportunity for growth; promoting from within is our top priority
A comprehensive benefits package.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed:

A smile and great attitude
Highly developed sense of integrity and strong work ethic
Personable and outgoing; able to talk with clients and build rapport and relationships
Great attention to detail and providing accurate service
Technically savvy; able to use multiple computer systems and ability to adapt to change
Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

High school diploma or approved equivalent.
Basic math skills, 10-key and keyboarding.
Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
Well-developed smart phone and digital channel skills.
Must be organized and display excellent communication skills and a personable attitude.

Experience: