Full Time- Customer Service Representative

Steinman Communications Inc; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

4 weeks PTO to start

Paid Holidays

Medical, prescription, dental, vision

Short-term disability

401(k) with Company Match

Wellness program

Employee Assistance Program

Parental leave program

Employee Referral Program

Job summary

Susquehanna Printing, part of Steinman Communications, is seeking a Customer Service Representative to handle inbound and outbound calls and support carriers and news dealers. The role requires weekend work and occasional weekday shifts, with a focus on courteous, professional customer service.

We offer a comprehensive benefits package and a long-standing Lancaster County presence. Join a team committed to accuracy, timeliness, and community service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent verbal communication skills with clear speech and proper grammar.
• Basic typing and computer skills.
• Strong attention to detail and accuracy.
• Ability to remain professional and composed in challenging situations.
• Dependable, flexible, and able to work in a fast-paced environment.

Responsibilities

• Provide courteous and efficient service to all callers by answering phone promptly and courteously.
• Inbound and outbound telephone responsibilities.
• Know and understand all rates pertinent to the products and programs you sell.
• Maintain acceptable production and accuracy levels.
• Serve the needs of carriers and news dealers so they can meet customer expectations.
• May complete recurring reports, standard form letters and memos.
• May assist Circulation District Managers or management with project needs.
• Ability to work in a fast-paced environment.

Skills

Customer service

Communication

Typing

Education

High school diploma or equivalent

Tools

Newzware

Job description

Description

The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week.

About Us:

Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.

Why Work for Us?

We know that employees are a business’s greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic.

Full Time Benefits:

• 4 weeks PTO to start (pro-rated for first year)
• Paid Holidays
• Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance
• 401(k) with Company Match
• Wellness program
• Employee Assistance Program
• Parental leave program
• Employee Referral Program

Work Schedule:

Two schedules available:

• Full Time hours- Wednesday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Monday and Tuesday
• Full Time hours- Monday, Tuesday and Friday 6am-2pm and Saturday and Sunday 5:30am- 1pm. Off Wednesday and Thursday

Essential Job Functions:

• Work well with staff and supervisors
• PC computer operations and software products such as Newzware.
• Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
• Inbound and outbound telephone responsibilities
• Follow all Standards and Acceptance guidelines and memos
• Know and understand all rates pertinent to the products and programs you sell
• Maintain acceptable production and accuracy levels
• Serve the needs of carriers and news dealers so they can meet customer expectations
• May complete recurring reports, standard form letters and memos
• May assist Circulation District Managers or management with project needs
• Ability to work in a fast-paced environment

Location

Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

STN24

Requirements

What You’ll Bring

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal communication skills with clear speech and proper grammar
• Basic typing and computer skills
• Strong attention to detail and accuracy
• Ability to remain professional and composed in challenging situations
• Dependable, flexible, and able to work in a fast-paced environment

Why Join Susquehanna Printing?

At Susquehanna Printing, we recognize that our employees are our greatest asset. We are committed to creating a workplace where talented individuals can grow, contribute, and succeed. As part of a respected organization with deep roots in Lancaster County, you'll join a team that values professionalism, innovation, and community service.

Benefits for Full-Time Employees

• 4 weeks of PTO to start (pro-rated during the first year)
• Paid holidays
• Medical, prescription, dental, and vision insurance
• Short-term disability and basic life insurance
• 401(k) with company match
• Wellness program
• Employee Assistance Program
• Parental leave program
• Employee referral program

About Susquehanna Printing

Susquehanna Printing has been part of Lancaster County's rich printing tradition since the mid-1800s. Today, we print several local weekly newspapers, along with books, magazines, tabloids, and commercial publications throughout the Mid-Atlantic region. As part of Steinman Communications, we continue to invest in advanced printing, mailing, and production technologies while maintaining our commitment to quality and customer service.

Convenient Lancaster Location

Located just off the Greenfield exit on Route 30, our facility offers easy access to shopping, dining, and major metropolitan areas including Philadelphia, Baltimore, and Washington, D.C.

STN24

Susquehanna Printing Company is an Equal Opportunity Employer.