Susquehanna Printing Company- Assistant District Manager

Susquehanna Printing SSS; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO: 4 weeks to start

Paid holidays

Medical benefits

401(k) with company match

Wellness program

Job summary

Susquehanna Printing Company is seeking an Assistant District Manager to join our Home Delivery team. The role requires independent work with strong organizational skills to manage complaints and customer calls, serving as liaison between District Managers, Independent Contractors, and customers.

Driving will be 75-80% of the time, delivering routes in Lancaster County, with weather-ready vehicle and attire required.

Qualifications

• Excellent verbal communication skills and ability to deescalate situations.
• Strong written communication skills for customer interactions.
• Ability to work independently or as part of a team while staying organized.

Responsibilities

• Handle complaints, customer calls, and issues related to Home Delivery.
• Act as liaison between District Managers, Independent Contractors, and customers.
• Read directional lists and deliver newspapers while driving safely.
• Maintain and update directional lists as directed by District Managers.
• Ensure customer/subscriber satisfaction with all deliveries.

Skills

Verbal communication

Written communication

Driving

Independent work

Tools

Microsoft Office

Job description

Description

Susquehanna Printing Company is looking for an Assistant District Manager to join our team! The Assistant District Manager will be someone that can work independently as well as be a team player. The position requires great organizational skills as they will be required to manage complaints, customer calls and other issues directly related to Home Delivery. This candidate will be the liaison between the District Managers are Independent Contractors and customers. They need great communication and telephone skills. Ability to drive overnight hours and deliver in all weather conditions. Proficient knowledge of Microsoft office and the ability to learn our circulation system. You must be willing to deal with all types of situations involving delivery and deescalate situations while maintaining a positive attitude.

75-80% of this job will require the use of a personal vehicle and driving. You will be required to assist with delivering routes throughout our Home Delivery area (Lancaster County). You will need the ability to read a directional list and deliver newspapers while safely operating a motor vehicle. We deliver in all weather conditions, so a reliable vehicle and appropriate clothes are necessary. Some routes require walking or the need to get in and out of your vehicle.

Why work with us?

We know that employees are a business's greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic to help drive our continued growth and success.

Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces newspapers, tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications.

Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control.

Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30. There is access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C.

Assistant District Manager Essential Job Functions (Full Description):

• Telephone and computer skills are a necessary part of this position.
• Maintaining a positive attitude and having excellent verbal communication skills.
• Being able to work alone or as a team while remaining organized.
• Determining task levels and multi-tasking to reach results.
• Must be able to retain information and pass that information along to the respective parties.
• Update directional lists and maintain changes as directed by District Managers.
• Ensure customer/subscriber service and satisfaction levels are met or exceeded.
• Responsible for supporting single copy sales.
• Ensures customer/subscriber satisfaction with delivery of all products
• Works with other staff members to improve efficiency.
• Directly supports the district manager staff in achieving all subscriber and carrier-based goals.
• In addition to the responsibilities above, this is a constantly changing work environment and this position will require other duties assigned by management within reason.

Requirements

What are we looking for

• Work experience in Circulation, Distribution or Retail areas is helpful, but willing to train.
• Experience delivering newspapers is valuable, but willing to train.
• Forward thinking while anticipating opportunities and situations looking for ways to improve the team and its outputs.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office.
• Ability to work independently.
• Must be outgoing, team-oriented, and able to work collaboratively with others.
• A good motor vehicle report, valid driver’s license, dependable automobile, and liability insurance are required.
• Flexibility and time management skills are essential to manage multiple and competing priorities and schedules that can change quickly.
• Ability to lift 25-50lbs.

As a team member at Susquehanna Printing Company, you’ll enjoy:

• 4 Weeks PTO to Start (Pro-Rated for First Year)
• Paid Holidays
• Benefits: Medical, Prescription, Dental, Vision, Short-Term Disability, Basic Life Insurance
• 401(k) with Company Match
• Wellness Program
• Employee Referral Program
• Employee Assistance Program
• Parental Leave Program

For a full list of all positions available please visit our career page: www.steinmancommunications.com/careers