Full-Time Customer Service Representative

Ashley-Furniture-Homestor; Falls Township (PA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance (employer paid)

401(k)

Paid time off

Employee assistance program

Employee discount

Job summary

Ashley Furniture Store is seeking a dedicated Customer Service Representative to process orders, handle payments, and respond to customer inquiries with empathy. The role emphasizes accurate order entry, timely communications, and showroom support to ensure a positive customer experience.

Ideal candidates have strong interpersonal skills, good business sense, and proficiency with Microsoft Office. A high school diploma and the ability to lift up to 25 pounds are required.

Qualifications

• High School diploma or GED required.
• Strong verbal and listening skills essential.
• Proficient with Microsoft Outlook, Word & Excel.

Responsibilities

• Enter customer orders accurately and completely.
• Process payments to proper accounts and handle cash securely.
• Answer incoming calls and respond to customer queries promptly and courteously.
• Schedule deliveries and communicate status to customers.
• Maintain showroom displays and assist Office Manager as needed.

Skills

Interpersonal skills

Verbal communication

Cash handling

Analytical problem solving

Team spirit

Computer literacy

Business acumen

Bilingual

Customer service

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Full–Time Career OpportunitiesReady to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.About Us:Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.COME GROW WITH US TODAY!Benefits of working for us!We offer National Health, Dental, and Vision coverageLife insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well401(k)Recognition and reward programsPaid Sick DaysPaid Vacation, Holidays (Thanksgiving and Christmas)Employee Assistance ProgramOur prices are already low, but why not more! Generous Employee DiscountJob Responsibilities:Enter customer orders into the system accurately and completelyProcess payment to proper accountsResponsible for security of cash and other legal tendersPrepare daily deposits in accordance with Company policies and proceduresAnswer incoming calls and respond to customer queries in a timely and courteous mannerSchedule deliveries that are convenient for the customers and comply with company proceduresMaintain all open orders and courteously communicate status with customersWork daily reports according to Company requirementsAssist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store FurnitureAssist Office Manager when neededAs a Retail Office Associate, you must:Have a High School diploma or GEDHave strong business acumen and Excellent verbal and listening skillsSolid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)Strong interpersonal and human relations skillsProven analytical and problem-solving skillsAbility to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendorsBe able to lift/ move up to 25 pounds, regularlyBeing bilingual is a plusRegency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#LPR25