Full-Time Customer Service Representative

Prairie State Bank & Trust; Decatur (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Health and life insurance

Vacation

Sick leave

Holiday pay

Job summary

Prairie State Bank & Trust, a locally owned bank with an immediate opening for a FULL TIME Customer Service Representative at our Pershing Rd branch in Decatur, IL, seeks candidates with strong communication skills and a team-oriented mindset.

The role involves assisting customers with routine account transactions, educating customers on bank products, and maintaining cash drawer accuracy. A pre-employment credit background check and drug screening may be required. EOE.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.
• Prior banking experience preferred

Responsibilities

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Skills

Customer service

Communication skills

Teamwork

Problem solving

Job description

Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for aFULL TIME Customer Service Representative at our Pershing Rd branch in Decatur, IL. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.

No phone calls. Please utilize our website for any communication needs.

Responsibilities

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Job Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.
• Prior banking experience preferred

Physical Requirements

• Occasionally lift up to 25 pounds
• Stand 100% of the shift

Benefits and Compensation

• base compensation with bonus plan
• 401(k) with employer matching
• employer paid health/life insurance
• vacation
• sick leave
• above average holiday pay

All candidates may be required to undergo a pre-employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.