Full-Time Customer Service Representative

Prairie State Bank & Trust; Lewistown (IL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vacation days

Holiday pay

Job summary

Prairie State Bank & Trust in Lewistown is hiring a full-time Customer Service Representative to deliver exceptional service at the branch. You will assist with routine account transactions, educate customers on bank products, and support a cohesive team in daily operations.

The role emphasizes strong communication, reliable multitasking, and integrity. Candidates should be able to stand for shifts, lift up to 25 pounds occasionally, and work both independently and with colleagues in a busy

Qualifications

• Excellent interpersonal, written, and verbal communication.
• Problem solving and technical capacity.
• Excellent time management and multi-tasking.
• Ability to work independently and in a team.

Responsibilities

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions (deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments; inquiries about transactions and services).
• Educating customers on bank products and services.
• Perform daily balancing functions of a cash drawer.
• Comply with bank operation and security procedures.
• Maintain customer confidence and protect bank operations by keeping information confidential.

Skills

Customer service

Communication

Teamwork

Cash handling

Problem solving

Job description

Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for aFULL TIME Customer Service Representative at our Lewistown branch. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.

No phone calls. Please utilize our website for any communication needs.

Responsibilities:

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Job Qualifications:

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.

Physical Requirements:

• Occasionally lift up to 25 pounds
• Stand 100% of the shift

Prairie State Bank & Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates may be required to undergo a pre-employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.