Full Time Client Service Representative

VCA Animal Hospitals; Louisville (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pet care discounts

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Retirement Plan

Life Insurance

Continuing Education Opportunities

Job summary

VCA Centennial Valley Animal Hospital in Louisville, CO is hiring a Full-Time Client Service Representative (Veterinary Receptionist). This role is the friendly face of the hospital, greeting clients and pets and guiding them through check-in, payments, and wellness recommendations.

Join a team that values compassionate care, professional service, and opportunities to grow within the veterinary field. No late nights or Sundays, with a competitive hourly wage and generous employee discounts.

Qualifications

• Experience in client-facing reception or customer service.
• Comfort with handling payments and using hospital software.
• Interest in veterinary care and helping pets and clients.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer phones, schedule, confirm, and future-book appointments.
• Call clients for follow-ups and reach out to prospective clients.
• Present and process payments, explain service fees.
• Recommend products, services, and wellness plans.
• Educate clients on basic pet care topics.
• Maintain accurate medical records and a welcoming hospital.
• Provide care for hospital pets as needed.

Skills

Greeting clients

Phone handling

Scheduling

Customer service

Payments processing

Product recommendations

Pet care knowledge

Record keeping

Tools

MyVCA app

Online pharmacy

Job description

Full-Time Client Service Representative (Veterinary Receptionist)

VCA Centennial Valley Animal Hospital – Louisville, CO

No Late Nights, No Sundays!

We are seeking an experienced Full-Time Client Service Representative (CSR) to join our dedicated team at VCA Centennial Valley Animal Hospital. At VCA Centennial Valley, we take our mission seriously: Your pet's health is our top priority - and excellent service is our goal. With every client interaction, we aim to exceed expectations by delivering compassionate, high-quality care and service.

About The Role

We're looking for a personable, detail-oriented professional - a true service extraordinaire! The ideal candidate is a team player, self-starter, and multitasker with a positive attitude and a passion for pets and people. This is a great starting position for anyone interested in growing within the veterinary field.

Why We Need You

As the face of our hospital, our Client Service Representatives set the tone for every client experience and help maintain trust and confidence in our care. Your responsibilities include:

• Greeting clients and their pets with warmth and professionalism
• Answering phones, scheduling, confirming, and future-booking appointments
• Calling clients for follow-ups and reaching out to prospective clients
• Presenting and processing payments and explaining service fees
• Recommending products, services, and wellness plans
• Signing up clients for the MyVCA app and online pharmacy
• Educating clients on general pet care topics (heartworm prevention, flea/tick control, etc.)
• Maintaining accurate medical records and ensuring the hospital is clean and welcoming
• Providing care for hospital pets as needed

Our CSRs are the first and last impression our clients and patients have and we take great pride in that responsibility!

Why You’ll Love Working Here

We offer a supportive, team-oriented environment with room to grow, along with a comprehensive benefits package for eligible employees:

• Competitive pay: $18.00-$19.50/hour
• Generous personal pet care discounts
• Medical, Dental, and Vision Insurance
• Paid Time Off, including holidays and sick days
• 401(k) Retirement Plan
• Life Insurance and Well-Being Programs
• Free Continuing Education Opportunities (Veterinary Topics)

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Accepting Applications thru 10/31/2026

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com