Full-Time Center Associate

The UPS Store 7171; Jersey City (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

The UPS Store 7171 in Jersey City is seeking a Center Associate to deliver world-class customer service to walk-in customers, handle shipments, and manage print and graphics orders using carriers and in-store equipment.

You will advise customers on product options, operate copiers, fax, laminators, and cash registers, and collaborate with the team to ensure accurate, timely service while maintaining a clean, organized store environment.

Qualifications

• One year of customer service experience required (more preferred).
• One to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field.
• Knowledge and application of printing concepts.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries.
• Communicates effectively and practices good listening with customers, co-workers, vendors, and leadership.
• Empathizes with and manages demanding customers to turn a stressful event into a positive experience.
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions.
• Packages shipments for safe arrival and builds custom boxes as needed.
• Manages logistics of small to medium projects and updates all parties as needed.
• Operates equipment, software, and devices expertly and is willing to teach others.
• Prioritizes workload to streamline the production flow.
• Maintains a clean, organized, and safe working environment.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

Teamwork

Self-motivation

Education

High school diploma or GED

Two-year graphic design degree or related field

Tools

Adobe Creative Suite

Microsoft Office

Job description

The Center Associate delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• One year of customer service experience required (more preferred)
• Strong computer skills, including Microsoft Office and Adobe Suites
• One to two years of experience or a two-year degree in graphic design or a related field preferred
• Knowledge and application of printing concepts
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds