Full-Time Center Associate

The UPS Store #3351; Fenton (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Casual environment

Professional development

Employee discounts

On-the-job training

Uniforms provided

Direct deposit

Paid time off

4 01(k) with employer match

Promotion path

Job summary

The UPS Store #3351 is seeking a Center Associate in Michigan to deliver exceptional customer service, process shipments, and assist with daily store operations. You will advise customers on products and services, operate POS devices, and learn all offerings to provide best-value options.

Ideal candidates have prior retail experience, strong computer skills, a high school diploma or GED, and a professional appearance. Training and opportunities for growth are available in a casual environment.

Qualifications

• High school diploma or GED required.
• Strong computer skills with MS Office and Adobe Suites.
• Excellent verbal and written communication.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries
• Learns all product and service offerings and industry trends
• Operates equipment, software, and devices in an expert fashion
• Maintains a clean, organized, and safe workspace
• Performs other duties as assigned

Skills

Customer service

Retail sales

Computer skills

Communication skills

Fast learner

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

POS devices

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

BENEFITS

• Casual and creative work environment
• Professional Development
• Employee Discounts
• On-the-job Training Program
• Uniforms Provided
• Direct Deposit
• Paid Time Off (PTO)
• SIMPLE IRA/401k with Employer Match
• Potential for Promotion and Path to Ownership

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

The UPS Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.