Full Time Case Manager

Winchester Rescue Mission; Winchester (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Winchester Rescue Mission is seeking a dedicated Case Manager to provide individualized support to residents, assess needs, develop case plans, and coordinate with community resources for stability and self-sufficiency.

The role reports to the Programs Director and emphasizes ethical practice, confidentiality, and collaboration with local housing, social services, and health providers to advance residents' goals.

Qualifications

• Bachelor’s degree in social work, nonprofit management, public administration, or a related field is required; advanced degree is desirable.
• Minimum of two years of case management experience in a nonprofit setting.
• Understanding of case management best practices and social services.
• Experience with case management software.
• Strong alignment with Winchester Rescue Mission’s faith‑driven core values.
• Excellent written and oral communication, and ability to work independently or in a team.

Responsibilities

• Conduct comprehensive assessments to identify client needs, strengths, and goals.
• Develop and implement personalized case plans and monitor progress.
• Coordinate with housing, employment, social services, mental health, and healthcare resources.
• Advocate for clients and facilitate referrals to external agencies.
• Ensure compliance with policies, maintain confidential records.
• Contribute to program development and participate in staff meetings and training.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Time management

Education

Bachelor’s degree in social work, nonprofit management, public administration, or related field

Tools

Case management software

Job description

Position Summary

The Case Manager of the Winchester Rescue Mission is responsible for providing individualized support to clients, helping them navigate and access services that lead to stability and self‑sufficiency. Reporting directly to the Programs Director, the case manager assesses client needs, develops and implements case plans, and coordinates with community resources to ensure holistic support aligned with the organization’s mission and core values.

Key Responsibilities

Client Assessment and Support

• Conduct comprehensive assessments to identify client needs, strengths, and goals.
• Develop and implement personalized case plans tailored to each client’s needs.
• Provide ongoing support and guidance to residents, including crisis intervention and emotional support.
• Monitor client progress and outcomes, adjusting plans to promote long‑term self‑sufficiency.

Service Coordination

• Connect clients with community resources such as housing, employment, Social Services, mental health, and healthcare services.
• Monitor and evaluate the effectiveness of services provided to residents.
• Maintain accurate and up‑to‑date case records, documentation, and progress notes.

Advocacy and Referral

• Advocate on behalf of clients to access necessary services and resources.
• Facilitate referrals to external agencies and support services.
• Assist clients in understanding and navigating complex systems, including public assistance programs.

Program Development

• Contribute to the development and improvement of case management programs and services.
• Collaborate with team members and community partners to enhance service delivery.
• Participate in staff meetings, training sessions, and professional development opportunities.

Compliance and Reporting

• Ensure compliance with organizational policies, procedures, and regulatory requirements.
• Prepare and submit reports on case management activities, client progress, and program outcomes.
• Maintain confidentiality and adhere to ethical standards in all client interactions.

These key responsibilities are not all inclusive and are subject to change at the discretion of the CEO. Other responsibilities may be assigned to meet the organization’s needs. All WRM positions are subject to a background check to ensure compliance with insurance requirements.

Qualifications

• Bachelor’s degree in social work, nonprofit management, public administration, or a related field required; advanced degree highly desirable.
• Minimum of two years of experience in case management or related roles, preferably in a nonprofit organization.
• Understanding of case management best practices, social services, and proficiency in case management software.
• Strong alignment with Winchester Rescue Mission’s faith‑driven core values.
• Excellent leadership, communication, and interpersonal skills, inspiring and motivating team members while upholding mission and values.
• Outstanding written and oral communication, strong problem‑solving and decision‑making skills; ability to prioritize, manage time, work independently and as part of a team; flexible and discreet.
• Excellent administrative and organizational skills with strong attention to detail.
• Good understanding of Winchester and the surrounding area.

Working Conditions

• Part‑time or full‑time hours with some weekend hours per CEO discretion.
• Work locations: 435 N Cameron Street or 2655 Valley Avenue in Winchester.
• Regular attendance at Mission meetings and training sessions required.