Case Manager I

Wheeler Mission Ministries; BLOOMINGTON (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Wheeler Mission Ministries is seeking a Case Manager to provide a continuum of care for guests through assessment, plan development, and goal attainment. You will work with guests to identify personal goals and create plans to achieve stability and growth within a faith‑based service context.

The role emphasizes collaboration with program staff, maintenance of confidentiality, and participation in multidisciplinary case conferences while supporting guests on their path to stability.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of experience in social services or ministry, specifically counseling, mentoring, and discipling.
• At least 1 year of experience working with individuals who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

Responsibilities

• Assess and identify guests’ resources, talents, skills, and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Monitor the plan’s effectiveness and modify as needed.
• Advise guests on best practices for success and advocate for them.
• Identify needs and resources, provide information, referrals, and lead crisis interventions when necessary.
• Monitor guest progress and ensure program confidentiality.

Skills

Microsoft Office Suite

Trauma‑informed care

De‑escalation

Case management

Education

High School Diploma or equivalent

Tools

Resident Database

Paycom

Job description

Position Summary

The Case Manager is responsible for providing a continuum of care for guests through case management. This is done through assessment and identification of each guest’s resources, talents, skills, and interests. The Case Manager will work with guests to identify their personal goals and then create a plan to work towards gaining stability and achieving those goals.

Key Duties and Responsibilities

• Assess and identify each guest’s resources, talents, skills, and interests.


• Develop a care plan with written goals and methods to help the guest achieve those goals.


• Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.


• Advise guests on best practices for success and advocate for them.


• Identify needs and available resources, provide information, make referrals, and lead crisis intervention when necessary.


• Monitor guest progress.


• Ensure program compliance while maintaining guest confidentiality.


• Facilitate small groups.


• Assist guests in finding a foundation in Christ.


• Collaborate with other program staff and agencies to coordinate services.


• Participate in multidisciplinary guest case conferences.


• Maintain accurate records and documentation for guests.


• Serve in unity with other staff members by practicing healthy work/life balance through study, prayer, and participation in a faith community.

Reporting Relationships

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Minimum Qualifications

• High School Diploma or equivalent.


• 1–2 years of experience in social services or ministry, specifically counseling, mentoring, and discipling.


• At least 1 year of experience working with individuals who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.

Technical/Software Knowledge

• Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel.


• Intermediate proficiency in Resident Database and basic ability in Paycom.

Required Knowledge Areas for Success

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.


• Demonstrated ability to assist guests in obtaining appropriate documentation, utilizing resources, and job searching effectively.


• Best practices in case management and faith-based concepts to serve guests with excellence.


• De-escalation, trauma‑informed care, and mental health support skills.

Mission Alignment

• Belief in the inerrancy of the Holy Bible.


• Adherence to WM Employee Policies.


• Alignment with WM Core Values: Christ‑Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.

Physical Requirements

• Walk short distances and ascend/descend flights of stairs.


• Type and operate standard office equipment.


• Perform normal business activities, with potential for standing or sitting for long periods.


• Occasionally lift office supplies and equipment up to 20 pounds.


• Drive a vehicle with multiple occupants in a city environment.

Other Requirements for Employment

• Full‑time 40‑hour position, typically staffed throughout the week with some evening and weekend hours required.


• Must possess a valid state‑issued driver’s license and a driving record without major moving violations, including convictions for DUI, reckless driving, or driving while suspended.


• Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.


• Post‑offer acceptable background check required for all positions.


• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test.

Disclaimer

Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at‑will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.