Full-Time Care Coordinator – Home Care

Amada Senior Care; Westborough (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision insurance

Life & disability insurance

Quantum health benefits

Career growth opportunities

Team-oriented environment

Job summary

Amada Senior Care Westborough is seeking a Full-Time Care Coordinator to join our in-office team. You will manage scheduling for an assigned group of clients and caregivers, serving as the primary contact for families while ensuring reliable, compassionate care.

We value in-home care experience, offer training, and provide a collaborative, supportive environment with opportunities for professional growth. This is an in-office, full-time position based in Westborough, MA.

Qualifications

• Experience in home care operations, scheduling, or care coordination preferred.
• Strong communication and interpersonal skills.
• Proficient with computers and able to learn new software.

Responsibilities

• Manage scheduling for a group of clients, matching caregivers by qualifications and location.
• Communicate assignments and schedule changes with caregivers and families.
• Resolve scheduling challenges, including call-outs and last-minute coverage.
• Build relationships with clients and families as a consistent point of contact.
• Support and develop caregivers through regular check-ins and coaching.
• Maintain accurate schedules and client/caregiver information.

Skills

Scheduling

Care coordination

Customer service

Communication

Attention to detail

Teamwork

Driver's license

Education

Associate degree or higher

Job description

Westborough, MA | Full-Time | In-Office Position

Do you enjoy working with people, solving problems, and staying organized in a fast-paced but supportive environment? Would you like a role where the work you do each day makes a real difference for seniors, their families, and the caregivers who support them?

Amada Senior Care Westborough is looking for a Full-Time Care Coordinator to join our in-office team!

As a key member of our team, the Care Coordinator serves as the dedicated point of contact for an assigned group of clients and their families. You'll take ownership of their schedules, caregiver relationships, and overall experience with Amada while working closely with our office team to ensure reliable, consistent care.

Home care experience is strongly preferred, but we provide training and support with our software, processes, and caregiver and client rosters.

We are a family-owned and operated organization with a collaborative, supportive team environment and opportunities to learn, grow, and develop professionally.

What You'll Do

• Manage scheduling for an assigned group of clients, matching caregiver qualifications, availability, location, and client needs

• Communicate new assignments, schedule updates, and changes with caregivers, clients, and families

• Quickly identify and resolve scheduling challenges, including call-outs, no-shows, and last-minute coverage needs

• Build strong relationships with your assigned clients and families and serve as a consistent point of contact

• Support and develop an assigned group of caregivers through regular check-ins, coaching, communication, and advocacy for their schedules and growth

• Maintain accurate, up-to-date schedules and client and caregiver information

• Document calls, schedule changes, and client updates in our care management software on the same day

• Communicate and collaborate with other members of the office team to ensure continuity of care

• Prioritize responsibilities and manage multiple needs in a fast-paced environment

• Participate in a remote backup on-call rotation for after-hours coverage; first-line after-hours calls are handled by our dedicated on-call team

What We're Looking For

• Previous experience inhome care operations, scheduling, care coordination, or a related field strongly preferred

• Associate degree or higher preferred; equivalent relevant experience may be considered in place of a degree

• Strong computer skills and ability to learn new software and systems

• Excellent telephone, written, and interpersonal communication skills

• Experience communicating with clients or customers in a professional setting

• Strong attention to detail and organizational skills

• Ability to problem-solve and remain organized when priorities change

• Ability to work effectively as part of a collaborative team

• Valid driver's license and reliable transportation for occasional local travel within our service area

• Ability to work in-office at our Westborough, MA location

Compensation & Benefits

Salary: Starting at $52,000 per year and up, commensurate with experience.

Our benefits package includes:

• 401(k) with employer match

• Medical, Dental & Vision Insurance

• Life & Disability Insurance

• Quantum Health Benefits

• Professional growth and development opportunities

• Supportive, team-oriented work environment

At Amada Senior Care Westborough, our goal is to provide exceptional care to our clients while creating a workplace where our team members and caregivers feel supported, valued, and appreciated.

Amada Senior Care Westborough (Family First MA, LLC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.