Full-Time Card Services Clerk

Family Security Credit Union; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Security Credit Union in Decatur, AL is seeking a Card Services Specialist to handle credit and debit card inquiries and related account support.

You will process disputes, review daily reports, assist members by phone, and perform general administrative tasks while adhering to policies and regulations. Strong communication, teamwork, and multitasking are essential in this role.

Qualifications

• High School diploma or equivalent required.
• Must be 18 years of age or older.
• Intermediate PC knowledge with basic Microsoft Office skills.

Responsibilities

• Process credit and debit card disputes/chargebacks.
• Review credit and debit card reports daily and take action per policies.
• Research and resolve member inquiries regarding statements, disputes, and adjustments.
• Answer incoming calls to card services and provide information/direction regarding credit and debit cards and related accounts.
• Perform supporting administrative tasks.
• Perform other related duties as assigned.

Skills

Excellent communication skills

Good interpersonal skills

Ability to multitask

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

10-key calculator

Job description

To perform necessary card service functions of the credit union by serving members' needs in handling credit and debit card inquiries.

Major Duties and Responsibilities

• Process credit and debit card disputes/chargebacks.
• Reviews credit and debit card reports daily and takes needed action per policies and procedures.
• Researches and resolves member inquiries regarding account statements, disputes, and adjustments.
• Answers incoming phone calls to the card services department and provides members or staff with information and direction regarding credit and debit cards and related accounts.
• Performs supporting administrative tasks.
• Performs other related duties as assigned.

Requirements

Qualifications

Required Qualifications:

• High School Diploma or equivalent
• Must be 18 years of age or older
• Intermediate PC knowledge with basic Microsoft Office skills

Preferred Qualifications:

• Up to one year of similar or related experience
• Familiar with operation of 10-key calculator
• Ability to work in a team environment
• Excellent communication skills while using a pleasant tone and common conversational courtesies
• Good interpersonal skills to include being courteous, diplomatic, and tactful
• Previous experience within card services environment, including knowledge of regulations and applicable laws
• Good organizational skills
• Ability to multitask when necessary
• Ability to sit for extended periods of time
• Return all messages within the same day received

This job description is not a complete statement of all duties and responsibilities comprising this position.