Full Time Associate, Retail Asset Protection Host

Wayfair; Normal (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Wayfair seeks a full-time Associate, Asset Protection Host to provide exceptional customer experiences and enhance asset protection in a dynamic retail environment. This role involves engaging guests, supporting store safety standards, and ensuring secure store operations. Ideal candidates will have a background in customer service and be adept at clear communication.

Benefits

Competitive Pay

Career Growth Opportunities

Health Benefits from Day One

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Discounts

Parental Leave Options

Qualifications

• 1+ years of retail or customer service experience.
• Ability to communicate clearly and professionally.
• Familiarity with Google Suite is a plus.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and engage customers, maintaining a welcoming presence.
• Report any policy violations or security risks to AP leadership.
• Conduct safety checks and respond to incidents.
• Manage security desk operations effectively.

Skills

Customer Service

Communication

Technical Proficiency

Physical Fitness

Flexibility

Job description

Associate, Asset Protection Host (Full Time)

Location: 3232 Lake Ave. STE 1, Wilmette, IL 60091

The pay for this position is $17.00 per hour.

Overview:

As a Guest Experience Host, you'll be the first and last impression for our Wayfair guests and employees each day. You will support our Leadership team by setting the tone for an exceptional in-store experience. This highly visible role is perfect for someone who is eager to interact with people, thrives in a customer service environment, and brings a friendly, charismatic, and engaging approach to every single interaction. In addition to greeting and engaging, this role will also play a core part in identification of any behaviors not aligned with our store's standards and effectively communicating these observations to the Asset Protection (AP) Leadership team.

What Does a Guest Experience Host Do?

• Create a Welcoming Store Experience: Greet and engage customers at store entrances, providing clear and friendly guidance while maintaining a welcoming presence.
• Support Customer & Team Needs: Assist guests with inquiries, communicate concerns to store leadership, and provide support for associates as needed.
• Enhance Asset Protection Efforts: Report behaviors that may indicate policy violations or security risks, escalating concerns to the Asset Protection (AP) team.
• Maintain Safety Standards: Conduct regular safety checks throughout the store and back-of-house areas, reporting any safety concerns to store and AP leadership. Respond quickly and appropriately to safety incidents involving guests or associates.
• Monitor Store Security: Oversee security desk operations, ensuring proper check-in and check-out procedures for associates and visitors. Monitor store cameras at key areas, including entrances, exits, and back-of-house.
• Assist with Administrative Tasks: Support store operations by managing phone inquiries, voicemails, associate questions, and device check-ins/check-outs. Accurately record, document and escalate incidents related to theft, fraud, safety, or other security concerns timely and confidentially.

What are the Job Requirements?

• Customer-Facing Experience: 1+ years of experience in retail, customer service, or a similar setting.
• Strong Communication Skills: Ability to communicate clearly and professionally, both verbally and in writing.
• Technical Proficiency: Familiarity with Google Suite, including email, Google Sheets, and other platforms.
• Physical Requirements: Ability to stand for long periods and lift up to 50 pounds unassisted.
• Flexible Availability: Willingness to work a schedule that includes nights, weekends, and holidays based on business needs.

Additional Physical and Environmental Requirements:

• Physical Demands
• Frequent movement: Standing, stooping, kneeling, crouching
• Occasional lifting, carrying, pushing, and pulling up to 50 lbs
• Frequent repetitive motions and coordination
• Constant handling, grasping, and communication (talking/hearing)
• Ability to ascend/descend stairs and balance
• Working Environment
• Exposure to cold, heat, and humidity
• Occasional noise and vibrations
• Minimal hazards and seasonal temperature changes

What are the Benefits*?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant ️.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [e-mail].