Full-Time Assistant Center Manager - Fort Lee

The UPS Store 7171; Fort Lee (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

The UPS Store 7171 is seeking an Assistant Center Manager to help run daily operations of the Fort Lee, NJ location. The role supports the Center Manager in achieving targets, supervising staff, and delivering world-class customer service while monitoring costs and contributing to weekly/monthly franchise reports.

Print and design services experience is a plus. Ideal candidates will have a high school diploma or GED, at least 1 year in retail operations, strong leadership and computer skills,

Qualifications

• High school diploma or GED required
• 1 year of retail store operations experience
• Strong supervisory/leadership skills
• Excellent computer/internet/software knowledge
• Physical ability to perform the job (lifting, bending, etc.)
• Dynamic personality; ability to motivate a team and help attain targets
• Willingness to listen, follow, lead and support Center Manager

Responsibilities

• Assist with personnel management: recruiting, training, scheduling, coaching
• Schedule work assignments and run staff meetings
• Monitor and maximize customer service delivery and satisfaction
• Assist in developing and implementing store marketing programs
• Help manage Center financials and prepare reports
• Oversee inventory
• Review daily time sheets
• Oversee Center maintenance, cleanliness, safety, and organization
• Assist in training topics weekly with staff

Skills

Supervisory/leadership

Customer service

Computer skills

Microsoft Office

Adobe Suites

Education

High school diploma or GED

Advanced education/tech coursework

Tools

None

Job description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development. As print has expanded to be a core profit center/offering any print experience (design, digital copier/wide format operation, ai experience for design, is all a plus but not required).

The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

Responsibilities

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financial picture and prepare/provide reporting
• Manages inventory
• Reviews daily employee time sheets
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Assists in training topics weekly with subordinate staff

Qualifications

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities