Full Time | AM Server

Bretton Woods; Charlotte, Northern (NC, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Bretton Woods in Charlotte, NC is seeking a friendly and reliable server to provide attentive service in a high-volume environment. You will greet guests, present menus, take orders, answer questions, and promote daily specials while coordinating with the kitchen and bar.

The ideal candidate has at least 1 year of serving experience, strong English communication, knowledge of wine, spirits and beer, and cash handling skills using MICROS.

Qualifications

• Minimum 1 year of serving experience in a high-volume environment.
• Unexpired Food Handler and TABC certifications, or obtain upon hire.
• Knowledge of wine, spirits and beer with experience selling cocktails.
• Strong written and verbal English communication.
• Previous cash handling experience preferred.
• Ability to use MICROS for orders and payments.

Responsibilities

• Greet guests promptly and provide superior customer service.
• Take orders, answer questions, and suggest menu items.
• Communicate with kitchen about dietary needs and requests.
• Record transactions in MICROS and handle payments.
• Maintain cleanliness and reset service areas.

Skills

Customer service

Cash handling

English communication

MICROS knowledge

Wine/spirits/beer knowledge

Upselling

Education

Food handlers certification

TABC certification

Tools

MICROS

Job description

Overview:

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift