Server PM | Texas Spice

Omni Hotels & Resorts; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Omni Dallas Hotel in downtown Dallas is seeking a friendly server for our restaurant and bar. You will greet guests, take orders, and ensure great service, while maintaining knowledge of menus, beverages, and daily specials.

Responsibilities include recording transactions in MICROS, processing payments, collaborating with culinary staff, and upholding Omni Moments of Service Standards. Must be able to stand long hours, lift up to 50 pounds, and work weekends/holidays.

Qualifications

• Minimum 1 year of serving experience, high-volume sports/live entertainment bar preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Knowledge of wine, spirits, and beer; experience selling and presenting cocktails.
• Previous cash handling experience preferred.
• Ability to clearly communicate in English with guests, management and co-workers.
• Ability to input information accurately into MICROS.
• Ability to work under pressure with a welcoming demeanor.
• Must be able to work a variety of shifts, including weekends and holidays.
• Stand, lift up to 50 pounds, and perform required physical duties.

Responsibilities

• Greet guests and provide superior service.
• Know the dining room, menus, and beverage offerings.
• Take orders and suggest menu items.
• Communicate with culinary team about dietary needs.
• Record transactions in MICROS and handle payments.
• Check guest satisfaction after courses.
• Maintain cleanliness of work areas.
• Set up and break down stations and perform side duties.
• Ensure proper table settings and reset areas.
• Uphold Omni Moments of Service Standards and avoid over-serving.

Skills

Customer service

Cash handling

MICROS

English communication

Wine & cocktails

Teamwork

High volume service

Job description

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.