Full-Time Adoptions Care Specialist — Pets & Education

Automatic Data Processing, Inc.; Pasadena (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

The Care Associate – Adoptions at Pasadena Humane connects adoptable animals with loving homes by guiding prospective adopters through meet-and-greets and education on responsible pet ownership. This role offers exceptional customer service across multiple channels and supports Pasadena Humane programs and services.

The Placement Associate collaborates with behavior and health teams to identify animal care needs, maintain documentation, and assist volunteers in placement programs while upholding

Qualifications

• High school diploma (or GED/proficiency certificate).
• Must be at least 18 years of age.
• 1 year experience in animal shelter, rescue, veterinary medicine, grooming, or pet stores preferred.
• Experience working with the public of diverse ages and backgrounds.
• Excellent interpersonal communication (written and verbal).
• Strong knowledge of animal health and behavior (dogs, cats, etc.).
• Strong customer service skills for fast-paced environments.
• Bilingual a plus (Armenian, Spanish, Mandarin, Cantonese).
• Proficient with Microsoft 365 and email; experience with Chameleon/Kustomer/VolunteerMatters a plus.
• Ability to lift up to 50 pounds.
• Model Pasadena Humane’s Core Values: Learning, Integrity, Collaboration, Kindness.

Responsibilities

• Engage with the public to facilitate pet adoptions and matchmaking.
• Provide education about animals and Pasadena Humane programs for responsible pet ownership.
• Share information about animals, including behavior, age, breed, sex, and medical history.
• Discuss animal behavior and training with adopters.
• Deliver high-level customer service across multiple channels.
• Coordinate meet-and-greets with animals and prospective adopters.
• Respond to inquiries via email, phone, web, or in person.
• Assist with transfer, foster, off-site and mobile programs as needed.
• Identify care, behavior, and health needs and report to the appropriate department.
• Support volunteers in the placement program.
• Educate the public on animal welfare and best practices.
• Follow up on adoption requests and promote Pasadena Humane’s programs.

Skills

Interpersonal communication

Customer service

Public interaction

Animal health knowledge

Team collaboration

Computer literacy

Education

High school diploma or GED

Tools

Microsoft 365

Chameleon

Kustomer

VolunteerMatters

Job description

The Care Associate – Adoptions at Pasadena Humane connects adoptable animals with loving homes by guiding prospective adopters through meet-and-greets and education on responsible pet ownership. This role offers exceptional customer service across multiple channels and supports Pasadena Humane programs and services.

The Placement Associate collaborates with behavior and health teams to identify animal care needs, maintain documentation, and assist volunteers in placement programs while upholding