Full-Stack Engineer, Human Agent Tools & Experience

Chime; San Francisco (CA); On-site; USD 117,000 - 162,000; Full time

Benefits offered by this job

Health benefits

Vacation policy

Generous parental leave

Wellness stipend

Equity package

Job summary

Chime’s Human Agent Tooling team develops the software our support agents rely on to help members. When a member has a problem a bot can’t solve, a human agent steps in using tools that surface context, enable the right actions, and resolve issues safely and quickly.

You will contribute to the agent workspace, case management, and the systems that surface member context in real time, plus the safety controls that govern actions on accounts.

Qualifications

• 1+ years of professional software development experience.
• Exposure to Ruby on Rails or willingness to learn.
• Familiarity with working against a database.
• Appreciation for maintainable, well-tested code.
• Curiosity and eagerness to learn how things actually work.

Responsibilities

• Agent workspace — build tools for viewing member context, managing cases, and taking action.
• Member context and case data — surface the right information to agents at the right moment.
• Access controls and safety — implement permissions and guardrails for agent actions on accounts.
• Integrations — connect agent tooling with other Chime systems with team support.
• Observability — add logging, monitoring, and dashboards to track tool performance.

Skills

Software development

Ruby on Rails

Databases

Testing

Job description

Chime’s Human Agent Tooling team develops the software our support agents rely on to help members. When a member has a problem a bot can’t solve, a human agent steps in using tools that surface context, enable the right actions, and resolve issues safely and quickly.

You will contribute to the agent workspace, case management, and the systems that surface member context in real time, plus the safety controls that govern actions on accounts.