Full-Stack Engineer, Greater China Support (Mandarin)

Stripe; Chicago (IL); Hybrid; USD 190,000 - 286,000; Full time

Job summary

Stripe is seeking a senior full‑stack software engineer to strengthen the Case Resolution Platform for global support operations. You will design, build, and extend services across backend and frontend, collaborating with cross‑functional teams to deliver scalable tooling for merchants and users.

Ideal candidates have 5+ years in software engineering, proficiency in React and Ruby, and ability to navigate ambiguous problems while communicating clearly with stakeholders.

Qualifications

• 5+ years of software engineering experience.
• Native Mandarin fluency.
• Full‑stack engineering with front‑end proficiency; React and Ruby are our primary technologies.
• Excellent communication with technical and non‑technical stakeholders.
• Reasoned judgement to unblock yourself and progress in ambiguous domains.
• Comfortable as a generalist across varying technologies and stacks.
• User empathy and a customer‑centric approach to problem solving.

Responsibilities

• Design, build, and maintain full‑stack services and infrastructure that support agents and merchants in real time.
• Expand and deepen live channel integrations across Stripe's global support operations.
• Debug and resolve production issues across services and stack levels.
• Collaborate with internal stakeholders to build features at scale while improving engineering standards and tooling.
• Communicate effectively in a distributed and hybrid team.

Skills

Full-stack engineering

React

Ruby

Excellent communication

Problem solving

Ambiguity handling

Team collaboration

Tools

GraphQL

Docker/Kubernetes

AWS

gRPC

Job description

Stripe is seeking a senior full‑stack software engineer to strengthen the Case Resolution Platform for global support operations. You will design, build, and extend services across backend and frontend, collaborating with cross‑functional teams to deliver scalable tooling for merchants and users.

Ideal candidates have 5+ years in software engineering, proficiency in React and Ruby, and ability to navigate ambiguous problems while communicating clearly with stakeholders.