Full-Stack Engineer, Global Support & Channels (Greater China)

Stripe; Bellevue (WA); Hybrid; USD 190,000 - 286,000; Full time

Benefits offered by this job

Equity

Company bonus

401(k)

Medical, dental, and vision

Wellness stipend

Job summary

Stripe is seeking a Senior Full-Stack Engineer with strong React and Ruby experience and native Mandarin fluency to support global customer operations. You will design scalable full-stack services, integrate live channels, and work across distributed teams in a hybrid US-based role.

You will collaborate with product, infrastructure, and operations, applying customer-centric problem solving to deliver reliable tools for agents and merchants worldwide.

Qualifications

• 5+ years of industry software engineering experience.
• Native Mandarin fluency.
• Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies.
• Superb communication skills working with both technical and non-technical stakeholders.
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains.
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time.
• Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations.
• Debug and solve critical production issues across services and multiple levels of the stack.
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes.
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues.

Skills

Full-stack engineering

Front-end (React)

Mandarin fluency

Communication

Ambiguity tolerance

Tools

Docker/Kubernetes

AWS

GraphQL

gRPC

Job description

Stripe is seeking a Senior Full-Stack Engineer with strong React and Ruby experience and native Mandarin fluency to support global customer operations. You will design scalable full-stack services, integrate live channels, and work across distributed teams in a hybrid US-based role.

You will collaborate with product, infrastructure, and operations, applying customer-centric problem solving to deliver reliable tools for agents and merchants worldwide.