Global Support Platform Engineer — Real-Time Full-Stack

Nubeero Limited; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Full Stack Engineer for the Support Experience team focused on Greater China. You will design, build and maintain tools and services that help support agents resolve merchant issues in real time, collaborating with global teams across engineering and product.

The role emphasizes front-end work with React and Ruby, integrations with live channels, and the ability to operate in a distributed, hybrid environment.

Qualifications

• 5+ years of industry software engineering experience.
• Full-stack engineering with front-end proficiency; React and Ruby are primary.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
• Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
• Debug and solve critical production issues across services and multiple levels of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Skills

Full-stack engineering

React

Ruby

Communication

Cross-functional

Tools

Docker/Kubernetes

AWS

GraphQL

gRPC

Job description

Stripe is seeking a Full Stack Engineer for the Support Experience team focused on Greater China. You will design, build and maintain tools and services that help support agents resolve merchant issues in real time, collaborating with global teams across engineering and product.

The role emphasizes front-end work with React and Ruby, integrations with live channels, and the ability to operate in a distributed, hybrid environment.