Full-Ship Charter Partnerships Manager

Jobtailor; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Charter industry exposure

Job summary

Lindblad Expeditions is seeking a charter operations and client relations lead in the New York area. You will manage end-to-end full-ship charter partnerships, serving as the primary contact for charter clients and coordinating across internal teams to ensure flawless execution.

The role requires strong contract management, negotiation, and project coordination skills, with travel approximately 40% domestically and internationally.

Qualifications

• Bachelor's degree preferred.
• 5+ years in maritime or cruise operations, shoreside and/or shipboard.
• Experience across shoreside and shipboard environments strongly preferred.
• Experience supporting charter operations, account management, or group/incentive travel desirable.
• Demonstrated ability to manage complex client relationships and coordinate high-touch programs.
• Strong project management and organizational skills.
• Ability to travel ~40% domestically and internationally.

Responsibilities

• Manage end-to-end execution of a portfolio of Lindblad Expeditions full-ship charter partnerships.
• Serve as the primary relationship manager and point of contact for charter clients.
• Oversee contractual implementation, cross-functional planning, customization, and financial coordination.
• Cultivate strong working relationships with charter partners.
• Respond to client inquiries in a timely, professional, and solution-oriented manner.
• Implement terms and provisions of full-ship charter agreements.
• Administer charter party provisions and negotiate with clients and internal stakeholders.
• Coordinate with operating units to address customization requests and ensure charter execution.
• Organize and lead internal planning and issue-resolution meetings with senior executives.
• Escort full-ship charters as on-site corporate representative and liaison.
• Host and entertain charterers independently while escorting.
• Prepare charter onboard memos with operations colleagues, vessels, charterers, and units.
• Assist Charter Sales Director with charter proposals and contracts.
• Support exceptional charter experiences, complex client resolution, and long-term partnerships.

Skills

Charter Operations Management

Client Relationship Management

Project Management

Negotiation Skills

Maritime Industry Experience

Education

Bachelor's degree

Job description

Lindblad Expeditions is seeking a charter operations and client relations lead in the New York area. You will manage end-to-end full-ship charter partnerships, serving as the primary contact for charter clients and coordinating across internal teams to ensure flawless execution.

The role requires strong contract management, negotiation, and project coordination skills, with travel approximately 40% domestically and internationally.