Charter Account Leader — Global Ship Charters

Lindblad Expeditions; Seattle (WA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Travel benefits for employees and his/

Voyage of Discovery trips forEmployees

Health insurance including Medical,&D,

401(k) plan with employer match

Long-Term Disability, Life & AD&D

Flexible Spending Account (FSA)

Pre-Tax Commuter Benefit

7-8 Paid Holidays

1 Floating Holiday Options

Up to 15 days of vacation (pro-rated)

Parental Leave

Sick/personal days per city & state

Pet Insurance discount

Job summary

Lindblad Expeditions seeks an experienced Charter Account Manager to lead end-to-end management of full-ship charter partnerships. You will serve as the primary relationship manager, coordinating with shipboard teams and charter partners to implement agreements and deliver exceptional experiences.

Based in a hybrid setup with NY and Seattle offices, you will travel up to 40% and collaborate with internal stakeholders to ensure contractual success, customization, and ongoing repeat business.

Qualifications

• 5+ years of relevant experience within the maritime or cruise industry, including shoreside and/or shipboard operations; experience across both shoreside and shipboard environments strongly preferred.
• Demonstrated experience managing complex client relationships and coordinating high-touch programs or events involving multiple internal and external stakeholders.
• Strong project management and organizational skills, with the ability to manage multiple complex projects simultaneously while maintaining exceptional attention to detail.
• Strong negotiation and problem-solving skills, including the ability to build internal consensus and develop solutions that balance client expectations, contractual commitments, and operational requirements.
• Excellent written and verbal communication skills, with confidence interacting with clients, senior leaders, and cross-functional stakeholders.
• Ability to travel approximately 40% domestically and internationally.

Responsibilities

• Cultivate strong working relationships with assigned portfolio of Lindblad Expeditions charter partners.
• Serve as the primary point of contact for charter clients, responding to inquiries and requests in a timely, professional, and solution‑oriented manner.
• Manage the successful implementation of the terms, conditions and provisions of full-ship charter agreements for Lindblad Expeditions.
• Administer extensive and complex provisions of charter party agreements with the ability to negotiate with the client and with internal stakeholders to reach mutually agreeable options and solutions.
• Interface with individual operating units to address charterer inquiries and requests for customization, ensuring that charters are executed according to the terms and conditions of the executed charter party agreement.
• Organize and confidently lead internal meetings, at times with senior executives, to discuss planning and/or issues.
• Escort full-ship charters providing on-site corporate representation; to serve as liaison and at times, negotiator between charterer and ship’s management paving the way for repeat charters.
• Manage the preparation of charter onboard memos for each charter in collaboration with charter operation colleagues, the vessel, the charterer and individual operating units within the company.
• Assist the Charter Sales Director in preparing charter proposals and contractual agreements.

Skills

Project management

Negotiation

Communication

Relationship management

Organizational skills

Education

Bachelor's degree

Job description

Lindblad Expeditions seeks an experienced Charter Account Manager to lead end-to-end management of full-ship charter partnerships. You will serve as the primary relationship manager, coordinating with shipboard teams and charter partners to implement agreements and deliver exceptional experiences.

Based in a hybrid setup with NY and Seattle offices, you will travel up to 40% and collaborate with internal stakeholders to ensure contractual success, customization, and ongoing repeat business.