Full Service - Service Advisor - 99TH AVE

Super Star Car Wash; Phoenix (AZ); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical/Dental/Vision for full-time

401(k) plus company match

Free car washes

Tuition reimbursement

Employee Assistance Program

Employee Referral Program

Job summary

Super Star Car Wash is seeking motivated Service Advisors to handle high-volume sales with a focus on exceptional customer service. This full-time role offers base pay plus commissions and a performance-driven environment in a growing company with 111+ locations.

Ideal candidates will drive sales by educating customers, recommending packages, and building lasting client relationships, while maintaining a friendly, team-oriented attitude and exceeding sales goals.

Qualifications

• High volume sales experience.
• Comfortable with explaining product knowledge to customers.
• Minimum age of 18.
• Attention to detail and ability to work independently.
• An attitude for success and a desire to make money.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

Responsibilities

• Follow company standards for welcoming customers & checking them in for service, gathering information from the customer and explaining the products and services offered, assisting the customer with any inquiries they may have regarding their vehicles, then write a service tickets to specification.
• Inform the customers of other detailing packages that are available and try to sell additional services based on the customer's needs or wants.
• Recommend and introduce new products and services.
• Build strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.
• Communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.
• Promote a clean, safe, and healthy experience for our guests.
• Other duties as assigned.

Skills

Sales experience

Customer service

Sales goals

Closing skills

Prospecting

Negotiation

Self-confidence

Product knowledge

Presentation skills

Client relationships

Motivation for sales

Job description

What The Role Is

We are seeking motivated, performance driven Service Advisors to join our team! We are looking for proven Sales Consultants (Service Advisors) capable of handling high-volume sales. This position requires an individual committed to providing exceptional customer-service, excellent people skills, and a personal commitment to exceeding sales goals. We reward performance. On top of your base pay, we offer a top-notch incentive package and commission structure to maximize your total compensation.

Reasons To Join Our Service Advisor Team

• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income
• Flexible hours
• Hourly base pay PLUS commission
• Commission paid weekly!!
• Full-time employment opportunity
• Exceptional health care benefits

Essential Duties/Tasks/Responsibilities

What You'll Be Doing

(These responsibilities must be able to be performed with or without reasonable accommodation)

• Follow company standards for welcoming customers & checking them in for service, gathering information from the customer and explaining the products and services offered, assisting the customer with any inquiries they may have regarding their vehicles, then write a service tickets to specification.
• Inform the customers of other detailing packages that are available and try to sell additional services based on the customer's needs or wants.
• Recommend and introduce new products and services.
• Build strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.
• Communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.
• Promote a clean, safe, and healthy experience for our guests.
• Other duties as assigned.

What We're Looking For

Minimum Job Requirements:

• High volume sales experience
• Comfortable with explaining product knowledge to customers
• Minimum age of 18
• Attention to detail and ability to work independently
• An attitude for success and a desire to make money
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude

Knowledge, Skills And Abilities Required

• Customer service
• Meeting sales goals
• Closing skills
• Prospecting skills
• Negotiation
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationships
• Motivation for sales

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve problems. Requires prolonged periods of standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#). This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Why Super Star Car Wash

Super Star Car Wash isn't just a place to get your car washed. It's where you leave your messes and stresses behind. With over 111 locations across AZ, CA, CO, and TX, we're your ultimate sidekick for top-notch car wash services that truly shine. Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work. Join us for clean cars and personal growth!

What We Provide

• Medical/Dental/Vision for full-time employees after waiting period
• STD, LTD and Life Insurance Options
• 401(k) plus company match
• Sick time in accordance with state law
• Free car washes
• Tuition reimbursement
• Employee Assistance Program
• Employee Referral Program

Pay Transparency

Base Pay: $15.00 -- 16.00/hour + Commissions

The pay rate for the successful candidate will depend on relevant experience and geographic location.

Notice to Applicants

Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.