Fulfillment Technology Analyst, Derby DC (f/m/x)

HelloFresh; Derby (CT); On-site; USD 47,000 - 76,000; Full time

Benefits offered by this job

HelloFresh box discount

Pension scheme

Gym membership

Private medical insurance

Employee assistance programme

Nursery support

Cycle to work

Group life assurance

Job summary

HelloFresh Derby, UK-based Global WMS Technology team is seeking a WMS support analyst to maintain and enhance Infios Warehouse Advantage and Dematic Matflo. You will serve as a super user, configure settings, train end-users, and help document SOPs, while coordinating with global partners.

Requirements include 1+ years of WMS support experience, strong SQL/Excel skills, and excellent English communication.

Qualifications

• WMS support experience in RF-based distribution, manufacturing or ecommerce fulfillment.
• Proficient in SQL, Excel/Sheets, data gathering and report creation.
• Fluency in English and strong communication with global teams.
• Operational mindset with ability to improve workflows.
• Collaborative, detail-oriented, and adaptable to 24/7 operations.

Responsibilities

• Support Infios Warehouse Advantage and DAI/Matflo WMS for assigned facilities.
• Act as super user and level one support for end-users on system issues.
• Configure system settings per operations direction; assist in SOPs.
• Manage user profiles and security; help with design of enhancements.
• Coordinate QC, integration and UAT testing with global colleagues.
• Work with global WMS teams on troubleshooting and changes to integrations.

Skills

WMS support

SQL

Excel

Data reporting

English

Problem solving

Teamwork

Detail-oriented

Job description

The role

Reporting into our global warehouse technology team, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios (Körber/HighJump) Warehouse Advantage platform. It will also sustain and support the current legacy implementation of a Dematic Matflo application until its deprecation and transition to the strategic product. This position will be based in our facility in Derby, UK, but with a wider Global perimeter as part of a network of analysts supporting WMS across all HelloFresh Group sites.

Above all, we are looking for people who willmake HelloFreshbetter.We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Support all areas of the HelloFresh warehouse management system (WMS) application [Infios (Körber/HighJump) Warehouse Advantage and DAI/Dematic WMS (Matflo)] for assigned facilities including:
  • Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues
  • Managing system configuration based on operations team direction
  • Facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
  • Overseeing user menu profile and security setup for the application based on operations functional roles
  • Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
  • Coordinating and executing all required QC/ integration/ user acceptance testing activities in support of the application with fellow colleagues based in other geographies
  • Working with other global WMS technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
• Represent the Global WMS Technology team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology
• Understand all available Global WMS Technology team reporting tools and create reports that enable improved operation visibility and performance
• Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
• Coordinate with a regional infrastructure manager to help support local network services as needed

What you’ll bring

• WMS Support Experience: 1+ years of experience supporting a WMS in RF-based distribution, manufacturing, or e-commerce fulfillment [Infios (Körber/HighJump)] Warehouse Advantage or DAI/Dematic WMS (Matflo) a plus).
• Technical & Analytical Skills: Proficiency in SQL, Excel/Google Sheets, data gathering, and custom report creation.
• Effective Communication: Fluency in English, enabling effective collaboration with both local and global teams.
• Process & Problem-Solving Mindset: A strong operational and technical aptitude with the ability to analyze and improve workflows.
• Team-Oriented Approach: A collaborative mindset with a "roll up your sleeves" attitude, comfortable working across all levels of an organization.
• Attention to Detail & Adaptability: The ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
• Flexibility & Mobility: Willingness to adjust work hours for 24/7 operations across different time zones, participate in paid off-hours on-call rotations, and travel as needed for projects or team collaboration.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym/Wellbeing membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

#SCM #TECH