Fulfillment Team Lead - Service & Safety Coach

Lowe's Home Centers, LLC; Brenham (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Lowe's Home Centers, LLC is hiring a Fulfillment Associate in Brenham, TX. You will pick, stage, and fulfill all order types, respond to customer questions, and balance service with administrative duties to keep operations running smoothly.

Applicants should have a high school diploma or GED, 6 months of computer use, 1 year of retail CS, and certification for forklift, order picker, and narrow aisle reach truck. Commitment to safety and teamwork is essential.

Qualifications

• High school diploma or GED; equivalent experience acceptable.
• 6 months of computer experience (inputting, accessing, modifying data).
• 1 year of retail customer service experience.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker required.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and upsell when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with Pro Sales to ensure Pro Call Ahead Orders are picked and staged; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits.
• Ensure fulfillment areas are safe, organized, and compliant by daily checks.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Assist with scheduling and communication of fulfillment priorities with leadership and MOD as needed.
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Supervisory experience

Safety awareness

Education

High school diploma or GED

Tools

Forklift certification

Order Picker

Narrow Aisle Reach Truck

Job description

Lowe's Home Centers, LLC is hiring a Fulfillment Associate in Brenham, TX. You will pick, stage, and fulfill all order types, respond to customer questions, and balance service with administrative duties to keep operations running smoothly.

Applicants should have a high school diploma or GED, 6 months of computer use, 1 year of retail CS, and certification for forklift, order picker, and narrow aisle reach truck. Commitment to safety and teamwork is essential.