Fulfillment Team Lead - Forklift Certified & Safety Focused

Lowe's; Greenland (NH); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowe's is seeking a store associate to support order fulfillment and customer service across pickup, delivery, and curbside options. The role emphasizes accurate picking, staging, and proactive problem solving in a fast-paced retail environment.

You will handle daily tasks with safety and accuracy, operate powered equipment certification, and collaborate with sales teams to ensure a smooth shopping experience for customers.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Coach service excellence via accurate picking, staging, and order validation.
• Respond to customer/associate questions, resolve issues, and escalate.
• Balance service, admin, and maintenance with fulfillment tasks.
• Use Orders App to pick, stage, and fulfill all order types.
• Partner with Pro Sales to ensure Pro Call Ahead orders are ready; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink control through audits.
• Keep fulfillment areas safe, organized, and compliant with daily checks.
• Operate certification for Forklift, Order Picker, and Reach Truck and follow safety requirements.
• Assist with scheduling and prioritization communication with leadership.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Reach Truck.
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Safety awareness

Team collaboration

Education

High school diploma or GED

Tools

Orders App

Smartphone usage

Job description

Lowe's is seeking a store associate to support order fulfillment and customer service across pickup, delivery, and curbside options. The role emphasizes accurate picking, staging, and proactive problem solving in a fast-paced retail environment.

You will handle daily tasks with safety and accuracy, operate powered equipment certification, and collaborate with sales teams to ensure a smooth shopping experience for customers.