Fulfillment Supervisor - Specialty Pharmacy

CVS Health; Fairfield (NJ); On-site; USD 40,000 - 98,000; Full time

Job summary

Join an innovative leader in healthcare as a Supervisor of Operations in a Specialty Mail Order Pharmacy. This role is crucial in ensuring that patients receive their life-sustaining medications efficiently. You will oversee pharmacy operations, manage a dedicated team, and implement strategies to enhance productivity and quality. This position offers a collaborative environment where your leadership can truly make a difference in transforming healthcare delivery. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those looking to impact the healthcare industry positively.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Employee Stock Purchase Plan

Fully-Paid Term Life Insurance

Short-term and Long-term Disability Benefits

Paid Time Off (PTO)

CVS Store Discount

Education Assistance

Qualifications

• 1+ years of supervisory experience in production or warehouse operations.
• Experience in a fast-paced production environment is preferred.

Responsibilities

• Supervise pharmacy fulfillment functions and ensure production goals are met.
• Assist in training staff and managing workflows effectively.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Continuous Improvement Focus

Education

High School Diploma or Equivalent

Bachelor's Degree in Business, Operations, or Supply Chain Management

Tools

MS Office Suite

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! In the Specialty Mail Order Pharmacy, you will work in a fulfillment capacity to ensure that our patients receive life sustaining specialty drug therapy.

The Supervisor of Operations will be supervising the pharmacy fulfillment functions including dispensing operations and inventory control. The fulfillment center processes approximately 8,000 orders/packages daily. The supervisor will work with three peer supervisors all reporting up to the operations Manager. They will work in a climate controlled facility and have leadership development opportunities and collaborations.

Responsibilities

1. Ensuring the production and quality goals are maintained daily.
2. Manage the timely movement of staff within the pharmacy to ensure prescriptions are processed, packed, and shipped efficiently.
3. Assist with development and training of colleagues to ensure a high-performing team.
4. Perform audits to ensure standards are met within the business organization as well as prioritize and monitor workflows, addressing related issues as appropriate to achieve pharmacy production objectives.
5. Responsible for tracking and root cause analysis of efficiency and quality measures, primarily, but not limited to automated packing equipment.
6. Assist in development and implementation of strategies and Standard Operating Procedures.
7. Assist in acclimating new staff to existing equipment and all colleagues to new technology.
8. Provide leadership and direction by establishing clear expectations, communicating specific performance feedback and giving timely and thorough performance reviews.
9. Collaborate with the materials department and other areas of the business both internal and external to meet defined customer and client expectations.

Required Qualifications

• 1+ years of experience working with production and warehouse operations.
• 1+ years of direct supervisory or leadership of a team experience in a related environment.

COVID Vaccine Required:
Ability to work weekly rotating shifts (1st-4th) Monday -Friday. Hours of business are M-Th 6am-11:30pm and Fridays 7am-8pm.

Preferred Qualifications

• Willingness to obtain a pharmacy technician license (there is an application fee).
• Supervisory experience in a pharmaceutical and/or production related environment.
• Operations and Automation experience.
• Experience in a high intensity, fast paced production environment.
• Excellent communication, organizational, and interpersonal skills.
• Basic Six Sigma and/or Lean management knowledge.
• Continuous improvement and quality centric focus.
• Customer service orientation to ensure patients’ needs.
• MS Office Suite proficiency.
• 1 Year Inventory Control/Warehouse experience.
• Cycle Counting Experience – Understanding/Resolving outstanding Cycle Counts.
• Receiving, Replenishment, Put Away, Stocking, Returns Processing.

Bachelor's degree in Business, Operations, or Supply Chain Management preferred.

Education
Verifiable High School diploma or equivalent experience.

Pay Range
The typical pay range for this role is: $40,600.00 - $97,800.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [e-mail]. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.