Fulfillment Supervisor - 2nd Shift

Saddle Creek Logistics Services; Belton (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401(k) match

Annual bonus

Paid vacation

Employee assistance

Tuition reimbursement

Life insurance

Short-term disability

Career development

Job summary

Saddle Creek Logistics Services in Belton, MO is seeking a Fulfillment Operations Supervisor to lead a team in a fast-paced warehouse setting. You will drive productivity, quality, and safety while delivering exceptional customer service and managing performance against KPIs.

The ideal candidate has 2+ years in a leadership role, strong communication and problem-solving skills, and the ability to thrive under pressure.

Qualifications

• 2+ years in a leadership role with change management.
• Strong collaboration and communication skills.
• Proven problem-solving and decision-making ability.
• Ability to thrive in a fast-paced environment while meeting goals.
• High school diploma required; bachelor's degree preferred.

Responsibilities

• Lead a team of 10–12 hourly associates in a fast-paced warehouse, ensuring safety and productivity.
• Support client needs and demands of products.
• Meet or exceed productivity standards and cost control targets.
• Maintain exceptional customer service by achieving KPI targets (order fill, inventory, inspections).
• Drive Lean principles and participate in process improvements.
• Maintain a clean, professional, and safe work environment; communicate goals and progress.
• Coach, train, and mentor associates; conduct annual performance reviews.

Skills

Leadership

Communication

Problem solving

Adaptability

Organization

Coaching

Education

High school diploma

Bachelor’s Degree

Tools

MS Office

WMS/OMS

Job description

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family‑oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Fulfillment Operations

Location: Belton, MO

Shift: Monday - Thursday, 4:00 PM - 2:30 AM

Overview

The Fulfillment Supervisor leads a team of associates to achieve various goals, including productivity, quality, problem resolution, outstanding customer service, employee relations (motivation and development), and a safe work environment. The Fulfillment Operations Supervisor works closely with upper management to ensure operational excellence and overall facility success.

What You Will Do

• Manage and lead a team of 10–12 hourly associates in a fast-paced warehouse team environment
• Assist our client with the needs and demands of their products
• Ensure acceptable levels of performance in the assigned business unit by meeting or exceeding productivity standards and cost control management
• Ensure exceptional customer service by meeting key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.) for the assigned area of responsibility
• Achieve performance goals through KPI monitoring, promote LEAN principles, and be actively involved in process improvement projects
• Lead and maintain a clean, professional, and safe work environment while meeting or exceeding SCLS corporate safety goals
• Effectively communicate goals, expectations, areas for improvement, and successes to associates
• Coach, train, and mentor associates, allowing them the opportunity to grow and develop
• Conduct annual performance reviews

Our ideal candidate will have

• 2+ years of previous experience in a leadership role with a track record of implementing and managing change
• Listening skills and strong abilities to collaborate, communicate, and motivate others to accomplish goals
• Demonstrated success in problem‑solving and decision‑making to overcome obstacles and maximize opportunities
• Ability to thrive under pressure in a fast-paced environment while focusing on exceeding operational goals
• Strong organization and multi-tasking skills, agility, and ability to be cross-trained
• Tech-savy with intermediate proficiency in Microsoft Office and WMS/OMS
• A high school diploma is required

It’s not required, but it would be even better if you have

• Bachelor’s Degree
• Lean Six Sigma and continuous improvement training and experience
• Supply chain/logistics experience is a plus, but not required

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affidative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to [e-mail] and let us know your contact information and the nature of your request.